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Join our Rapid Resolution team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. This position will be located at our Madison, WI office following the hybrid work model and is NOT available for remote work.
Job Responsibility:
Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence
Build knowledge to evaluate claims exposure appropriately, establishing timely reserves
Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them
Ability to obtain and maintain state licensing requirements
Requirements:
Bachelor’s degree or equivalent work experience
Previous insurance related and/or customer service experience is preferred
Ability to professionally communicate verbally and in writing
Ability to exercise effective time management skills
Shows technological aptitude
Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned
What we offer:
Scheduled Hybrid work model (Monday and Friday work from home, Tuesday through Thursday in office)
In-office workspace and materials for your home office
Laptop provided
Equipment for your home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU) and Tuition Reimbursement program