Claims & Recoveries Officer Job at Carbiz Rentals (Mascot)

Recovery Officer

At Allianz, we’re proud to be one of the world’s leading insurance and asset man...

Location

Australia , Sydney; Perth; Adelaide; Melbourne

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in claims management within a complex, matrixed general insurance organization
Effective planning, prioritization, and task organization skills to manage competing demands and resources
High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information
Proficiency in technical aspects including systems, software, databases, reporting, and communication tools
Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes for AAL

Job Responsibility

Engaging and negotiating successful debt recovery from Third Parties in a respectful manner, ensuring quality service to customers
Exceeding customer expectations with consistent positive experiences that build loyalty
Efficiently determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for AAL
Responding promptly to customer needs, processing recovery claims accurately, and adhering to AAL phone standards
Demonstrating understanding and adherence to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability

What we offer

Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

Fulltime

Claims Handler

We’re pleased to be supporting our client in their search for an enthusiastic, s...

Location

United Kingdom , Bristol

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Cert CII/Dip CII would be an advantage
Must be educated to GCSE standard or equivalent
Sound knowledge within the insurance industry and expert claims handling focus
Strong customer service drive along with good planning and analytical skills
Ability to spot potential risks and seek advice when required
Applies due diligence and process adherence accompanied by high accuracy and attention to detail
Good communication and interpersonal skills and takes initiative when assisting team members
Proficient in MS Office
Eligible to work in the UK

Job Responsibility

Keep your clients informed and engaged by providing timely updates on relevant developments throughout their claims process
Ensure utmost customer satisfaction by regularly evaluating claim statuses with clients, insurers, recovery agents, and solicitors
Capable of offering sound technical guidance to clients throughout the entirety of their claim
Be recognised for your ability to inspire, empathise, and effectively manage client expectations
Maintain transparent communication with your Line Manager regarding any issues, inquiries, or areas of concern that may arise
Continuously expand and maintain your knowledge of the market, insurance, legislation, and other technical aspects relevant to your role
Efficiently manage claims and ensure that all pertinent information is accurately documented in the system
Prioritise workload to serve clients while demonstrating exceptional administrative skills and a commitment to task completion
Keep insurers and recovery agents updated on any additional information acquired during the claims process
Ensure the accuracy of claims statistics and adhere to Service Level Agreements (SLAs)

What we offer

A minimum of 25 days annual leave, in addition to bank holidays, with the option to purchase extra days
Participation in a defined contribution pension scheme
Life insurance coverage
Income protection benefits
Choice between a health cash plan or private medical insurance
Access to an Employee Stock Purchase Plan
Participation in a Share Incentive Plan
Critical illness coverage
Season ticket loan assistance
Emergency backup family care support

Fulltime

Secured Debt Collection Officer

The Secured Debt Collections Officer plays a vital role in the recovery of asset...

Location

Australia , Newcastle

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Excellent communication skills and phone manner
Ability to interact effectively with external customers, internal and external partners
Quick thinking abilities for making timely decisions during conversations
Proactive approach with high energy levels and integrity
Highly developed organizational skills and attention to detail
Strong teamwork skills, with the ability to collaborate within and across teams and functions
Ability to think creatively and problem solve when faced with new challenges
Ability to work independently & self-motivated
Strong time management skills with the ability to deliver quality work in an efficient manner
Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

Job Responsibility

Conduct research and investigations to locate assets associated with secured debts
Manage delinquent accounts by investigating them and taking appropriate action
Ensure compliance with all relevant laws and regulations
Negotiate repayment plans and set up payment arrangements with customers
Communicate effectively with external customers and internal partners
Handle courageous conversations with customers via phone, making timely and informed decisions
Demonstrate proactive behaviour with high levels of energy and integrity
Maintain highly developed organizational skills and attention to detail
Adapt to evolving priorities and deadlines while managing multiple projects simultaneously
Oversee all aspects of Mercantile operations from job lodgement to asset release, including managing enforcement fees, optimizing asset value through repairs and market research, making decisions on under reserve sales, and handling insurance-related tasks such as claim payouts and replacement vehicles

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
Team social events, massages in the office, free coffee and much more

Fulltime

Claims Executive

You will be in charge of handling claims presented in relation with the company ...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Able to identify and assess options, perform cost analysis and think creatively to solve problems
Confident making decisions and working tactically
Excellent communication skills demonstrating clarity of reasoning and appropriate style with a persuasive style
Excellent organisation & prioritisation skills and good attention to detail
Professional under pressure and in the face of dispute
Ability to self-manage workload and performance
Ability to collate and analyse information
Ability to draw conclusions as to facts and liabilities
Ability to keep detailed and well-ordered records
Excellent IT user capable of working across multiple IT systems (Microsoft Office + In house systems)

Job Responsibility

Handle cargo claims (pre claim / quantified claim)
Pursue recovery against local third party
Assist Head Office Legal Dpt cargo claim teams in any tasks
Support the claims manager with contentious issues under the bill of lading
Resolving operational issues experience in case of alleged or confirmed cargo damage
Investigating the cause of damage to cargo and assessing legal liability for damage in order to allocate and potentially recover costs as appropriate
Working closely with claims manager, and within the authority granted, negotiate settlements with claimants and third parties
Taking action to protect CMA CGM’s interests and recovery prospects
Keeping accurate records of all matters and all elements of cost incurred
Monitor the financial data of files by accurately using the in-house IT systems and provide reports

What we offer

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity

Fulltime