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Carbiz Rentals Logo Carbiz Rentals · Finance

Claims & Recoveries Officer

Australia, Mascot 60000.00 - 65000.00 AUD / Year · Job Posted February 16, 2026
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Job Description

NDRA (National Debt Recovery Agency), is seeking a motivated and enthusiastic Claims & Recoveries Officer to join our growing team. In this role, you will manage a portfolio of debt recovery matters on behalf of external clients, including rental companies and smash/collision repairers. You’ll oversee the full recovery lifecycle - from claim initiation through to resolution -negotiating outcomes, maintaining strong client relationships, and ensuring compliance with regulatory requirements. This is an excellent opportunity for someone looking to build or grow their career in an office-based, client-service role within a supportive and high-performing environment.

Job Responsibility

  • Managing a portfolio of matters from initiation through to resolution
  • Liaising with external clients, including rental companies and smash/collision repairers, to obtain documentation, provide updates, and manage expectations
  • Managing inbound and outbound calls with insurers, customers, and third parties to gather information and progress matters
  • Negotiating settlements with insurers and third parties to achieve commercially sound outcomes
  • Overseeing and reconciling a ledger of repair, assessing, towing, and credit hire rental invoices
  • Collaborating and communicating effectively with internal departments to ensure smooth progression

Requirements

  • Previous experience in customer service or sales (desirable but not essential)
  • Experience in debt recovery, claims management, insurance, or a related field (highly regarded but not essential)
  • Confident communicator with strong phone-based negotiation skills
  • Tech-savvy with solid administrative and computer skills
  • High attention to detail and strong organisational ability
  • Professional, resilient, and empathetic approach
  • Able to work independently while contributing to a collaborative team environment

What we offer

  • Ongoing training and structured support
  • Exposure to complex recovery and litigation processes
  • Clear performance pathways aligned to progression opportunities
  • The opportunity to contribute to process improvements and operational strategy
  • Career Development - Ongoing training and progression opportunities
  • Collaborative Culture - Supportive, high-performing team environment
  • Convenient Location - Mascot office close to public transport
  • Team Celebrations - Monthly lunches and milestone events
  • Employee Wellbeing Program - 24/7 access to confidential wellbeing support
  • Exclusive Discounts - Access to benefits via SWAG/Employment Hero and Flare
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