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Claims & Recoveries Officer

carbiz.com.au Logo

Carbiz Rentals

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Location:
Australia , Mascot

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Category:

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 AUD / Year

Job Description:

Carbiz is looking for motivated, energetic, and organised individuals to join our team as Claims & Recoveries Officers. At Carbiz, we’re more than just an award-winning accident replacement vehicle provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected.

Job Responsibility:

  • Handle both inbound and outbound calls with insurers, customers, and third parties to gather necessary information and negotiate claims
  • Manage a ledger of credit hire rental invoices, ensuring timely and accurate processing
  • Negotiate claims and settlements with various insurers and third parties to achieve favorable outcomes
  • Overseeing a portfolio of claims, ensuring each case is handled efficiently and effectively
  • Collaborating and communicating effectively with multiple departments to ensure seamless operations and resolution of claims

Requirements:

  • Prior experience in phone-based customer service or sales (preferred)
  • Experience in automotive, car rental, or credit hire industries (desirable)
  • Proficiency in additional languages, such as Mandarin or Cantonese (desirable)
  • Tech-savvy with strong computer literacy
  • Excellent organisational skills and capable of handling multiple tasks effectively
  • A warm and enthusiastic personality, with a strong sense of empathy

Nice to have:

Proficiency in additional languages, such as Mandarin or Cantonese

What we offer:
  • Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives
  • Career Development - Ongoing training, mentorship, and growth opportunities
  • Collaborative Environment - Work with like-minded professionals
  • Head Office Location - Less than 10 minutes from Mascot Station
  • Team Celebrations - Monthly lunches, birthday and event celebrations
  • Study Assist Program - Support for your educational pursuits
  • Employee Wellbeing Program - 24/7 support and wellbeing resources
  • Exclusive Discounts - Special offers through SWAG/Employment Hero and Flare

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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