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Carbiz is looking for motivated, energetic, and organised individuals to join our team as Claims & Recoveries Officers. At Carbiz, we’re more than just an award-winning accident replacement vehicle provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected.
Job Responsibility:
Handle both inbound and outbound calls with insurers, customers, and third parties to gather necessary information and negotiate claims
Manage a ledger of credit hire rental invoices, ensuring timely and accurate processing
Negotiate claims and settlements with various insurers and third parties to achieve favorable outcomes
Overseeing a portfolio of claims, ensuring each case is handled efficiently and effectively
Collaborating and communicating effectively with multiple departments to ensure seamless operations and resolution of claims
Requirements:
Prior experience in phone-based customer service or sales (preferred)
Experience in automotive, car rental, or credit hire industries (desirable)
Proficiency in additional languages, such as Mandarin or Cantonese (desirable)
Tech-savvy with strong computer literacy
Excellent organisational skills and capable of handling multiple tasks effectively
A warm and enthusiastic personality, with a strong sense of empathy
Nice to have:
Proficiency in additional languages, such as Mandarin or Cantonese
What we offer:
Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives
Career Development - Ongoing training, mentorship, and growth opportunities
Collaborative Environment - Work with like-minded professionals
Head Office Location - Less than 10 minutes from Mascot Station
Team Celebrations - Monthly lunches, birthday and event celebrations
Study Assist Program - Support for your educational pursuits
Employee Wellbeing Program - 24/7 support and wellbeing resources
Exclusive Discounts - Special offers through SWAG/Employment Hero and Flare