Claims Processing Team Leader- Indonesia

• Manages routine daily claims administration work
• Coordinates work flow & meet deadlines
• Give support and guidance on escalated issues, complaints and challenging claims and lead by example
• Attends calls and e-mails from insurance companies, clients and providers
• Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints
• Assist for the professional development of team members and identification of specific training needs and mentoring
• Support to have successful and efficient operation of the team and the oversight of all highprofile claims
• Increases efficiency, minimizes errors and administration time
• Own the day-to-day escalated claims by the team, but also by customers and partners
• To act as a technical reference point across the team
• Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
• Other Ad hoc duties as required

• Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred
• 3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles
• With at least 1 year proven work experience as a team leader or similar role
• Organized with the ability to prioritize and multi-task
• Strong leadership and great analytical skills
• With high level of technical knowledge and professionalism at all times to lead by example
• Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others
• Legally permitted to work in the country of operations

Experience in hospital billing department set up would be an advantage

• Large variety of course and target development programs
• International mobility and career progression are encouraged
• Work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance