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Claims Performance Consultant

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Aflac

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Location:
United States , Columbus

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

80000.00 - 110000.00 USD / Year
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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Job Responsibility:

  • Act as the primary liaison for Claims data, consolidating inputs from analysts and consultants to create a comprehensive view of Claims performance
  • Lead monthly reporting and discussions with leadership, delivering insights on Claims quality and financial impacts
  • Perform advanced analysis to identify trends, anomalies, and opportunities within Claims Operations
  • Conduct root cause analyses on Claims quality trends to identify behavioral and process opportunities
  • Assess Claims performance and its effect on company loss ratios
  • Create dashboards, visualizations, and reports using tools such as Tableau, Power BI, or similar platforms
  • Present complex data findings in a clear, non-technical manner to senior stakeholders
  • Collaborate with cross-functional teams to integrate analytics into broader business strategies
  • Ensure accuracy, consistency, and actionable recommendations in all insights delivered
  • Conduct organizational research and benchmarking to identify best practices and performance gaps in comparison to competitive insights
  • Perform other related duties as required

Requirements:

  • Bachelor's Degree In Analytics, Finance, Statistics, Mathematics, or related field
  • 6+ years of data analytics, business intelligence, or financial analysis, preferably in claims or insurance
  • Deep knowledge of insurance claims operations, quality measures, loss ratios, and financial performance drivers
  • Advanced data analytics and statistical analysis skills to identify trends, anomalies, and performance opportunities
  • Strong capability in root cause analysis to diagnose claims quality, behavioral, and process issues
  • Proficiency in business intelligence and data visualization tools (e.g., Tableau, Power BI) to create dashboards and reports
  • Ability to synthesize and consolidate multiple data sources into a single, accurate, executive-level view of claims performance
  • Skills in executive-level reporting and storytelling, translating complex data into clear, actionable Insights
  • Strong stakeholder engagement and cross-functional collaboration skills to integrate analytics into business strategy
  • Demonstrated ability to assess operational and financial impacts, including effects on loss ratios and business outcomes
  • Knowledge of benchmarking, competitive analysis, and industry best practices to identify performance gaps
  • High standards for data governance, accuracy, consistency, and integrity in all analytical output topics
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave
  • other leaves of absence

Additional Information:

Job Posted:
January 17, 2026

Expiration:
January 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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