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Claims Operations Manager

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Engage Cleveland

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Location:
United States , Richfield

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

National Interstate is looking for a Claims Manager to join their team. This individual will work a hybrid schedule out of the Richfield, OH office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Job Responsibility:

  • Oversees Claims department operations, optimizing workflows and ensuring high productivity
  • Develops and implements strategic plans for the Claims department to align with business goals and objectives
  • Leads the strategic oversight of claims settlements to confirm coverage and determine liability, compensability, and damages
  • Advises team members on claim file management including settlement and reserving strategies
  • Analyzes claims data to identify trends, assess performance, and provide regular reports to senior management
  • Establishes reserves and provides insights or reports to Corporate Claims or senior management
  • Responsible for leading First Notice of Loss Claims Intake/supporting Workers Comp and Commercial Auto

Requirements:

  • Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
  • Minimum of 9 years of experience in property and casualty claims handling
  • Minimum of 4 years leadership experience
  • Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
What we offer:
  • Medical, dental, and vision coverage
  • Wellness plans
  • Parental leave
  • Adoption assistance
  • Tuition reimbursement
  • Paid Time Off and paid holidays
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Commuter benefits

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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