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Engage Cleveland Logo Engage Cleveland · Insurance

Claims Operations Associate II

United States, Richfield, OH · Job Posted March 26, 2026
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Job Description

National Interstate is looking for a Claims Operations Associate II to join their team. This individual will work a hybrid schedule out of the Richfield, OH office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Job Responsibility

  • Processes and organizes claim file information for basic claims for one or more lines
  • Handles moderately complex claims including claims with coverage questions or recovery potential
  • Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs
  • Performs other duties as assigned

Requirements

  • High School Diploma (Associate degree preferred)
  • Generally, a minimum of 3 years of experience in claim operations or customer service
  • Develops knowledge of local, state, and federal insurance-related policies
  • Effective analytical and organizational abilities with a focus on prioritization
  • Working knowledge of claim data processing systems
  • Excellent interpersonal and communication skills

What we offer

  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off and paid holidays
  • a 401(k) plan with company match
  • an employee stock purchase plan
  • commuter benefits
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