Claims Operations Analyst Job at Berkshire Hathaway Specialty Insurance (Atlanta)

Job Description

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for an entry level Claims Operations Analyst. This Claims Operations Analyst position may handle a variety of claims support functions. Core activities include first notice intake/data capture of Property & Casualty line commercial claims. This is a visible and interactive role with the claim examiners, business partners and external customers. It requires a strong ability to learn and responsibly evaluate different policy and claim situations, with equally strong attention to detail. Other keys to success are commitment to customer service and quality, ability to understand and communicate technical concepts; ability to prioritize and handle multiple activities. With expansion, other functional responsibilities involving different insurance lines of business or other operational related work such as reporting, compliance, quality assurance, report analysis or projects may be assigned.

Job Responsibility

Evaluate, review, and analyze policies compared to new claim loss reports to determine claim type and appropriate policy coverage provisions
decision making for correct coding and claims handler assignments as well as responses to brokers, insureds, and third-party administrators (TPA)
Understand key insurance concepts regarding policy coverages and deductibles as related to the impact on claim submissions processing
Acknowledge claims to insureds, brokers and TPAs in a professional, accurate and timely manner according to account specific guidelines
Focus on processing incoming work items within established turn-around times with high quality and accurate claim coding
Contribute to process efficiencies by providing input from learned procedures and team interactions
Learn, understand, and utilize technology for work processing in a changing and evolving environment
Focus on processing incoming work within established turn-around times with high quality and data accuracy
Process other claim support tasks in support of claim handler adjusting processes as experience is achieved

Requirements

Strong interpersonal and relationship skills
ability to work in a team environment
Strong analytical, critical thinking and problem-solving skills, and demonstrated attention to detail
Excellent organization and time management skills
ability to prioritize and manage multiple responsibilities and accompanying workflows
Demonstrated integrity, passion for excellence, collaboration across functions
Strong computer and mathematical skills and basic bookkeeping
Inquisitive, flexible and adaptable to changing environment
Strong communication skills and ability to interact professionally with a diverse group of individuals
Proficient working knowledge of Microsoft products, including Excel

Nice to have

Working knowledge and understanding of commercial policy coverages and structure
Familiarity with primary, excess, and underlying policy coverages
Experience in commercial claims, Property, Casualty, Marine, Small Business, and Executive and Professional lines
Experience in commercial insurance, any combination of claims, underwriting, or education
GA Adjuster license helpful

What we offer

Comprehensive Health, Dental and Vision benefits
Disability Insurance (both short-term and long-term)
Life Insurance (for you and your family)
Accidental Death & Dismemberment Insurance (for you and your family)
Flexible Spending Accounts
Health Reimbursement Account
Employee Assistance Program
Retirement Savings 401(k) Plan with Company Match
Generous holiday and Paid Time Off
Tuition Reimbursement
Paid Parental Leave

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Claims Operations Analyst

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