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BHSI has an exciting opportunity for a Claims Operations Analyst. This Claims Operations Analyst position may handle a variety of claims support functions. Core activities include claim payments and other financial and collections transactions. First Notice intake and claim creation for various commercial insurance lines of business may also be added to the responsibilities for the right candidate. With development, functional responsibilities such as reporting, compliance, quality assurance, report analysis or projects may be assigned. This is a visible and interactive role with the claim examiners, business partners and external customers. It requires a strong ability to learn and to responsibly evaluate different payment, policy, and claim situations, with equally strong attention to detail. Other keys to success are commitment to customer service, quality, and ability to understand and communicate technical concepts; ability to prioritize and handle multiple activities. This role may require ability to understand processes that are still being refined, to contribute ideas, and be prepared for potential changes as we build and mature the processes. Our culture provides opportunity for input and contribution to the efficiencies and advancement of procedures and outcomes. There is advancement opportunity into other types of roles within the organization with appropriate experience, development, and willingness.
Job Responsibility:
Understand key concepts of coding and quality requirements for processing payments, collections, and reconciliation transactions
Perform any combination of calculating, posting, and verifying financial transactions
Track and update financial records, reports, and spreadsheets
Focus on processing incoming work within established turn-around times with high quality
Contribute to process efficiencies by providing input from learned procedures and team interactions
Learn, understand, and utilize technology for work processing in a changing and evolving environment
Understand insurance concepts regarding policy coverages and financial processing
Process other claim support tasks in support of claim handler adjusting processes as experience is achieved
Requirements:
Strong interpersonal and relationship skills
ability to work in a team environment
Strong analytical, critical thinking and problem-solving skills, and demonstrated attention to detail
Excellent organization and time management skills
ability to prioritize and manage multiple responsibilities and accompanying workflows
Demonstrated integrity, passion for excellence, collaboration across functions
Strong computer and mathematical skills and basic bookkeeping
Strong, inquisitive learning skills, flexible and adaptable to changing environment
Strong communication skills and ability to interact professionally with a diverse group of individuals and teams
Proficient working knowledge of Microsoft Excel, including pivot tables, formulas, and comparisons of data
Nice to have:
First Notice intake and claim creation for various commercial insurance lines of business
reporting, compliance, quality assurance, report analysis or projects
What we offer:
Comprehensive Health, Dental and Vision benefits
Disability Insurance (both short-term and long-term)
Life Insurance (for you and your family)
Accidental Death & Dismemberment Insurance (for you and your family)