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Randstad Logo Randstad · Insurance

Claims Officer - Medical

Australia, Parramatta 35.00 - 39.00 AUD / Hour · Job Posted June 03, 2026
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Job Description

We are recruiting for a well-known Australian private health insurance fund to secure a detail-oriented Claims Officer for their team based in Parramatta. In this fast-paced, 2-to-3-month temporary assignment, you will focus on high-volume medical claims processing and data entry. You will play a crucial role in ensuring medical claims are assessed efficiently, accurately, and in line with company guidelines to maintain high levels of customer satisfaction.

Job Responsibility

  • Data Capture & Entry: Review and accurately enter claim information from customer forms into internal systems
  • Claims Assessment: Assess, process, and manage medical claims while meeting daily productivity and quality targets
  • Problem Solving: Resolve straightforward claims, handle adjustments, and follow up on minor issues or missing details
  • Team Collaboration: Provide general administrative support and work closely with your team members to meet shared processing deadlines

Requirements

  • System Familiarity: Prior experience using Salesforce and ELMO is highly regarded
  • Data Capture Expertise: Essential experience with data capture from customer service forms
  • Industry Experience: Ideally, you have a background in health insurance claims or medical billing processing
  • Strong Attention to Detail: Exceptional data entry accuracy with a focus on hitting targets without compromising on quality
  • Great Communication: Polite and professional communication skills, with proficiency in Microsoft Outlook

What we offer

  • Comprehensive, full-time office training for the first couple of weeks
  • Flexibility of a hybrid work arrangement for the remainder of the contract
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