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Claims Manager - Third Party Complex

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Social Value Portal Ltd

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Location:
United Kingdom , London

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

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Job Description:

A senior claims specialist required to actively manage a diverse portfolio of specialty claims. To help achieve the Beazley vision of being the highest performing specialist insurer with a focus on mid to high value reinsurance claims. To contribute to the overall performance, development, and management of the Beazley claims function.

Job Responsibility:

  • Manage reinsurance claims on a proactive basis from notification to closure
  • Manage portfolio of Category 2 and some Category 1 claims (i.e., claims with an expected or actual value in excess of $250,000)
  • Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards
  • Develop, iterate, document, and execute claims strategies
  • Understand and implement Beazley’s Conduct Risk Policy
  • Manage a reinsurance claims portfolio to optimise performance
  • Maintain an awareness of the overall strategic objectives and business plans of the Beazley claims function
  • Develop an understanding of marketing and underwriting strategies for the respective business area
  • Contribute to business development and renewal opportunities
  • Provide inputs to client meetings regarding specific claims issues
  • Provide input to underwriters on review of potential or existing insured’s claims experience
  • Identify claims trends and developments and communicate their potential impact on the book
  • Identify wordings issues and suggest policy wording improvements
  • Operate within approved claims authorities at all times
  • Maintain a thorough knowledge of industry regulations and minimum standards
  • Ensure compliance with the regulations and Beazley’s claims control standards and protocols
  • Adhere to Beazley’s procedures for the selection and retention of 3rd party professionals and manage relationships to the benefit of Beazley
  • Hold overall ownership and accountability for delegated relationships
  • Review TPA performance data
  • Conduct file reviews or audits as required, and resolve any issues identified
  • Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA)
  • Propose strategies for future claims handling, review case reserve adequacy
  • Work proactively to develop and manage strong relations with key brokers and cedants
  • Promote the Beazley brand of excellence and professionalism in client service
  • Ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate
  • Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function
  • Support the Claims Business Management Team and Claims Solutions Team to identify and implement business performance improvement opportunities
  • Assist claims management and peers to develop, mentor and empower junior staff
  • Ensure junior staff in the business unit have the knowledge and skills necessary to perform effectively
  • Serve as a positive role model for junior staff
  • Adhere to Beazley’s Conflicts of Interest policy
  • Comply with Beazley procedures, policies and regulations including the code of conduct
  • Undertake training on Beazley policies and procedures
  • Display business ethics that uphold the interests of all our customers
  • Ensure all interactions with customers are focused on delivering a fair outcome
  • Comply with any specific responsibilities necessary for your role
  • Adjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment
  • Carry out additional responsibilities as individually notified

Requirements:

  • Legal training or past claims experience establishing liability and/or settlement resolutions
  • Experience of Professional Liability, M&A (Mergers and Acquisition) and/or W&I (Warranties and Indemnities)
  • Functional knowledge & understanding: Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches
  • Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
  • Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
  • Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening
  • Aptitude and Disposition: Outcome focussed, self-motivated, flexible and enthusiastic, Professional approach to successfully interact with senior management/ colleagues/ external suppliers, Diplomatic
  • Competencies: Problem-solving, Decisiveness, Customer-focused, Influencing others, Attention to detail, Team work, Self-starter, Analytical thinking, Managing resources effectively, Technical competency and expertise

Additional Information:

Job Posted:
January 25, 2026

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