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Claims Lead

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Brown & Brown UK

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Location:
United Kingdom , Borehamwood

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the Claims Lead, you’ll be leading a high-performing claims team ensuring all claims are handled effectively and in accordance with service standards, Delegated Authority, and FCA requirements. You’ll focus on optimising processes and delivering continuous improvements to meet all quality and performance targets.

Job Responsibility:

  • Daily line management Claims Team
  • Setting and monitoring work allocations, maintaining adequate staff cover
  • Compiling and delivering monthly reporting relating
  • Training, guiding and supporting the claims account handers in their development and to ensure quality
  • Monitoring the progress of a claim, making sure customers and other relevant parties (internal and external) are kept informed of the progress of claims where appropriate and any issues that may arise, ensuring that life cycle reports are provided to the Manager
  • Negotiating, settling and/or repudiating claims within delegated limits of authority and to refer all claims above delegated authority to underwriters with recommendations
  • Supporting Key clients in the handling of high value or contentious claims, attending meetings where necessary
  • Liaising directly with Insurers and Loss Adjustors on complex claims and complaints, providing feedback and reports to them
  • Liaising with Sales Managers on wording/policy issues
  • Working with Marketing Team to provide Claims content and knowledge, ensuring correct information is delivered to the audience
  • Delivering claims training to colleagues and act as mentor for new joiners within the team
  • Responsible for conducting monthly internal telephone and file audits to ensure quality control
  • Working with the Insurance Operations Lead on preparing and conducting external audits as requested by Insurers, ensuring compliance within DA limits

Requirements:

  • Proven claims or case handling experience
  • Cert CII qualification
  • Strong understanding of insurance products, particularly Property and General Commercial, FCA regulations and Lloyd’s markets
  • Excellent inter-personal and telephone skills with the ability to communicate clearly and precisely with others
  • Good organisational skills and the ability to adapt to changing circumstances in a fast-moving environment
  • Excellent attention to detail ensuring that high standards of quality are consistently maintained
  • Ability to resolve problems and provide solutions
  • Excellent level of written and spoken English and Mathematical skills
  • Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as needed
  • Ability to meet deadlines, and prioritise own workload
  • The ability to work within a team environment and to assist team members where required
  • To act with integrity, keep promises and demonstrate fairness and impartiality
What we offer:
  • 28 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • As part of the HFIS Group, access to discounted personal insurance is available
  • Financial support for studying towards professional qualifications plus study time
  • Wide variety of high-quality in-house and external training
  • Relaxed and friendly environment

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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