CrawlJobs Logo

Claims Lead

uber.com Logo

Uber

Location Icon

Location:
United States , Phoenix

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

86500.00 - 96250.00 USD / Year

Job Description:

Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operation. In this fast-paced environment, you’ll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision. This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you’ll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards.

Job Responsibility:

  • Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation
  • Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership
  • Align the team with organizational goals, ensuring strategic initiatives are executed effectively
  • Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth
  • Identify opportunities for team development and leverage individual strengths to build a high-performing team
  • Partner with cross-functional teams to influence key metrics and continuously improve claims processes
  • Serve as a technical functional expert for direct reports and responsible for real time support

Requirements:

  • Bachelor’s Degree or equivalent professional working experience
  • 2+ years of front-line leadership experience in a result-driven environment
  • Willingness to work holidays, weekends, and/or mid-shift

Nice to have:

  • 2+ years of experience in claims adjusting
  • 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
  • 1 year of experience handling sensitive or safety-related user issues within Uber
  • Strong understanding of claims policies and procedures, with the ability to apply them effectively
  • Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs
  • Proficient in managing multiple tasks across various technology platforms
  • Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
  • Experience or familiarity with project management
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Claims Lead

Marine Claims Team Leader

We are looking for a Marine Claims Team Leader to oversee a team of Marine claim...
Location
Location
United States of America , New York; O'Fallon; Chicago
Salary
Salary:
104361.00 - 187548.00 USD / Year
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7 - 10 years’ experience in specialized understanding of LOB products and portfolio with technical specialist knowledge
  • Management of systems (e.g., WINS, CLAWS, Global Genius)
  • Specialized understanding of regional/local LoB insurance markets and competitor landscape
  • 7 - 10 years’ experience in specialized understanding of insurance related financial mechanisms and KPIs
  • 7 - 10 years’ experience in in-depth understanding of Claims Handling requirements as per internal and regulatory guidelines
  • 7 - 10 years’ experience in understanding of reporting and evaluating Claims data for management purposes
  • Managing people: Ability to lead and manage a team of claim handlers
  • Recognized relationship building with brokers at peer group level and well established within local market
  • Strong understanding of legal and regulatory framework
  • Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business process and decision-making is highly beneficial
Job Responsibility
Job Responsibility
  • Lead and manage Marine Claims Team that handles Marine claims
  • Act as a technical referral point for Claims handlers
  • Ensure claims handled within authority limits, and in line with AzC Claims Standards procedures and guidelines
  • Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers
  • Develop and maintain strong relationships with brokers and clients
  • Managing a team of Claims Handlers including training and mentoring of staff, managing technical referrals, and supporting Data Quality and Reporting initiatives
  • Oversight of investigations and reserving claims
  • Investigation of claims, including coverage determination and evaluation of loss exposures
  • Determine appropriate reserving levels
  • Oversight of claims processing and administration
What we offer
What we offer
  • Hybrid working model
  • Great compensation and benefits package
  • Annual performance-based cash incentive awards
  • Career development and digital learning programs
  • International career mobility
  • Health and wellbeing benefits including private healthcare and generous parental leave
  • Flexible working
  • Pension scheme
  • Fulltime
Read More
Arrow Right

Associate Claims Examiner

The Associate Claims Examiner is an entry-level position focused on building fou...
Location
Location
United States , Austin
Salary
Salary:
24.00 USD / Hour
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
  • Exceptional organization skills and high attention to detail
  • Proficient in Google Suite
  • conduct basic risk analysis and general data reporting
  • Superior written and verbal communication skills
  • Ability to work both independently and collaboratively
  • Strong critical thinking, judgment, and decision-making skills
Job Responsibility
Job Responsibility
  • Development and Learning: Develop a foundational understanding of the requirements for processing claims up to $100,000, with direct oversight and assistance from a Claims Lead
  • Foundational Claim Processing: Process assigned claims efficiently and accurately, from filing to resolution, while meeting time standards
  • Financial Transaction Processing: Process payments to customers and deductions from carriers
  • Foundational External Communication: Communicate professionally and diplomatically with external parties (carriers, insurance companies, customers) to provide status updates, request information, and resolve basic concerns
  • Foundational Acumen & Internal Engagement: Develop a basic understanding of the transportation industry and essential business acumen
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
  • Park your car for free on site
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
  • Sweat it out with the team at our onsite gym
  • Fulltime
Read More
Arrow Right

Banking Operations Team Lead - Claims German Market

As part of the Banking Operations group be the operational anchor for Claims han...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
n26.com Logo
N26
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
  • Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
  • Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
  • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
  • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
  • Excellent analytical mindset with the ability to use data for prioritisation and decision making
  • Deep attention to detail while keeping a clear view of the broader operational and business context
  • Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
  • Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions
Job Responsibility
Job Responsibility
  • Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
  • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
  • Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
  • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
  • Manage relationships with outsourcing partners and external service providers
  • including design and deliver training, coach partners on complex case handling
  • Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
  • Lead incident analysis and root-cause investigations
  • propose and drive actionable, measurable workarounds and long-term fixes
  • Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction
What we offer
What we offer
  • Accelerate your career growth by joining one of Europe’s most talked about disruptors
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
  • A relocation package with visa support for those who need it
Read More
Arrow Right

Executive Director, Benefit and Quality Operations

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Hartford; Wellesley; Jacksonville
Salary
Salary:
131500.00 - 303195.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
April 16, 2026
Flip Icon
Requirements
Requirements
  • 10+ years of industry experience, preferably in healthcare
  • 5+ years of experience in design and execution of test strategy, including unit testing, UAT, end-to-end, regression testing, financial neutrality, performance testing, and related testing practices
  • Demonstrated experience leading a testing organization, including building or standing up capabilities, operating models, governance, and metrics
  • Knowledge of claims systems, including legacy and mainframe claims processing environments, with strong technical testing and quality depth
  • Executive presence with the ability to align and influence stakeholders
  • Experience influencing across matrixed organizations and senior stakeholders without direct authority
  • Adept at execution and delivery skills
  • adept at business intelligence
  • strong collaboration and teamwork
  • Mastery of problem-solving, decision-making, and growth mindset skills
Job Responsibility
Job Responsibility
  • Establish and Lead the Claims QA Organization
  • Own Enterprise Claims Test Strategy
  • Drive Defect Excellence and Quality Outcomes
  • Modernize Testing Practices, Standards, and Measurement
  • Partner and Influence Across the Organization
  • Lead People, Vendors, and Financial Performance
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Accounts Receivable Officer - Billing

Blackrock Clinic is the leading and longest established private hospital and cli...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Numerical and analytical skills
  • Interest in change management and process improvement
  • Proficient in Microsoft Excel
  • Excellent communication skills both verbal & written
  • Flexible
  • Valid work permission for the Republic of Ireland
Job Responsibility
Job Responsibility
  • Manage work in progress for outpatient day cases and inpatient accounts, raising invoices and resolving queries in a timely manner whilst maintaining a professional relationship with clients
  • Deal with patient, consultant and staff queries in a professional and courteous manner
  • Patient and insurer invoices to be raised on a daily basis
  • Review test results to ensure accurate billing in accordance with our contracts and escalate and non-compliance in reporting SLA’s
  • Review requests for historic billing corrections in line with team lead and claims team to ensure appropriate paperwork is available for a claim to be processed
  • Review and action credit requests in conjunction with team lead to ensure the reason for correcting is identified and fixed at source
  • Review unbilled accounts weekly with Team Leader to ensure unbilled and late charges are cleared in a timely manner
  • Regular review of any misaligned Mediclaim data with claims and the team leads to identify issues and fixes required
  • Match invoice values to deposits taken on admission and raise a refund request if appropriate
  • Assist with the daily cash collection from outpatients and the posting of receipts as required
What we offer
What we offer
  • Competitive salary
  • Pension
  • Discounted café
  • Sports and Social club
  • Employee Assistance Programme
  • Discounted onsite pharmacy
  • Fulltime
Read More
Arrow Right

Claims Executive

We are currently looking for an experienced Claims Executive to join the profess...
Location
Location
United Kingdom , Clevedon; Newport; Poole
Salary
Salary:
Not provided
bbrown.com Logo
Brown & Brown UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven long term experience working in a claims environment – either within Broking, Insurer or Loss Adjusting
  • General insurance claims experience spanning a cross-class of commercial insurance products
  • Self motivated with a strong sense of ownership and accountability constantly striving to provide clients with best in class claims service
  • Technically minded and happy to accept referrals for technical opinion from peers/direct reports
  • Strategic dynamic thinking with the ability to identify solutions for complex claims
  • Proactively arrange and manage client meetings to review claims experience, offer trend analysis and advice on improving claims loss ratios
  • Ability to lead, motivate and develop a team of claims professionals
  • Desire to mentor & coach junior members of the team
  • Excellent presentation skills with strong experience of Powerpoint, Excel and MS word
  • Confident and experience in client facing roles, including chairing meetings and leading the agenda and conversation with clients
Job Responsibility
Job Responsibility
  • Manage/handle allocated client claims, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, liaising with Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, ensuring swift settlement of claims and maintaining accurate computer records
  • Identifying any Risk Management needs for clients and liaising with our Risk Management or Broking colleagues, wherever a short fall is identified
  • Being confident in discussing the needs with the client and making the necessary introductions and promoting the RM benefits offered by B&B
  • To be proactive in the arrangement & management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI for the purpose of such meetings
  • To be available for client and/or adjuster meetings at the request of the client and in case of emergency to assist clients with their claims
  • Produce Claims information & reports for client renewals in good time and within specified deadlines
  • Utilising claims data to provide clients with claims analysis, offering insights for risk improvement and ultimately reducing the total cost of claims
  • Collaborate with colleagues in both broking and new business teams to ensure the provision of good quality claims data, and the provision of our claims proposition to both existing clients and any prospective clients
  • To be involved in new business presentations detailing the B&B claims service and how this will be provided
  • Produce statistics, reports and information as required
What we offer
What we offer
  • Pension
  • 25 days holiday + Bank Holidays + Holiday Purchase Scheme (up to 5 days)
  • Individual Private Medical
  • Life Assurance
  • flexible benefits post probation
  • Joint Pension contribution scheme
  • An environment built around career and personal development including fully funded qualifications (post probation)
  • Fulltime
Read More
Arrow Right

Lead Product Manager, Claims and Eligibility

Reporting to the Senior Director of Product Management, the Lead Product Manager...
Location
Location
United States , New York City
Salary
Salary:
182000.00 - 242880.00 USD / Year
springhealth.com Logo
Spring Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of product management experience, including experience in healthcare tech
  • Experience developing and delivering on strategic roadmaps tied to longer term company objectives
  • Deep familiarity with claims workflows, eligibility checks, and healthcare billing standards (e.g., EDI, X12)
  • Demonstrated ability to lead cross-functional teams across operations, engineering, and compliance
  • Strong technical acumen and systems thinking, especially with complex data workflows and the ability to improve them with AI and automation
  • Experience using product analytics to inform priorities and drive improvements
Job Responsibility
Job Responsibility
  • Define and drive the product roadmap for eligibility verification, claims processing, EDI integrations, and payer reimbursement workflows
  • Partner with engineering, revenue cycle operations, data, and compliance teams to deliver reliable, accurate, and scalable systems
  • Improve real-time eligibility checks and automate claims submission processes to reduce administrative overhead
  • Ensure products meet HIPAA and other regulatory requirements while optimizing for user experience and operational efficiency
  • Identify and resolve pain points that lead to claim denials, slow reimbursements, or friction for members and providers
  • Measure and enhance the success of claims workflows through product analytics, stakeholder feedback, and A/B testing
  • Strategically leverage AI and other technologies to gain large efficiencies
  • Mentor, and often supervise the work of, junior product managers that also work on revenue cycle capabilities
What we offer
What we offer
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Fulltime
Read More
Arrow Right

Claims Lead

As the Claims Lead, you’ll be leading a high-performing claims team ensuring all...
Location
Location
United Kingdom , Borehamwood
Salary
Salary:
Not provided
bbrown.com Logo
Brown & Brown UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven claims or case handling experience
  • Cert CII qualification
  • Strong understanding of insurance products, particularly Property and General Commercial, FCA regulations and Lloyd’s markets
  • Excellent inter-personal and telephone skills with the ability to communicate clearly and precisely with others
  • Good organisational skills and the ability to adapt to changing circumstances in a fast-moving environment
  • Excellent attention to detail ensuring that high standards of quality are consistently maintained
  • Ability to resolve problems and provide solutions
  • Excellent level of written and spoken English and Mathematical skills
  • Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as needed
  • Ability to meet deadlines, and prioritise own workload
Job Responsibility
Job Responsibility
  • Daily line management Claims Team
  • Setting and monitoring work allocations, maintaining adequate staff cover
  • Compiling and delivering monthly reporting relating
  • Training, guiding and supporting the claims account handers in their development and to ensure quality
  • Monitoring the progress of a claim, making sure customers and other relevant parties (internal and external) are kept informed of the progress of claims where appropriate and any issues that may arise, ensuring that life cycle reports are provided to the Manager
  • Negotiating, settling and/or repudiating claims within delegated limits of authority and to refer all claims above delegated authority to underwriters with recommendations
  • Supporting Key clients in the handling of high value or contentious claims, attending meetings where necessary
  • Liaising directly with Insurers and Loss Adjustors on complex claims and complaints, providing feedback and reports to them
  • Liaising with Sales Managers on wording/policy issues
  • Working with Marketing Team to provide Claims content and knowledge, ensuring correct information is delivered to the audience
What we offer
What we offer
  • 28 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • As part of the HFIS Group, access to discounted personal insurance is available
  • Financial support for studying towards professional qualifications plus study time
  • Wide variety of high-quality in-house and external training
  • Fulltime
Read More
Arrow Right