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Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operation. In this fast-paced environment, you’ll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision. This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you’ll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards.
Job Responsibility:
Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation
Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership
Align the team with organizational goals, ensuring strategic initiatives are executed effectively
Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth
Identify opportunities for team development and leverage individual strengths to build a high-performing team
Partner with cross-functional teams to influence key metrics and continuously improve claims processes
Serve as a technical functional expert for direct reports and responsible for real time support
Requirements:
Bachelor’s Degree or equivalent professional working experience
2+ years of front-line leadership experience in a result-driven environment
Willingness to work holidays, weekends, and/or mid-shift
Nice to have:
2+ years of experience in claims adjusting
6+ months of experience on the First Notice of Loss (FNOL) team at Uber
1 year of experience handling sensitive or safety-related user issues within Uber
Strong understanding of claims policies and procedures, with the ability to apply them effectively
Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs
Proficient in managing multiple tasks across various technology platforms
Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
Experience or familiarity with project management
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan