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Uber Logo Uber · Insurance

Claims Lead

United States, Phoenix 86500.00 - 96250.00 USD / Year · Job Posted February 13, 2026
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Job Description

Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operation. In this fast-paced environment, you’ll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision. This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you’ll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards.

Job Responsibility

  • Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation
  • Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership
  • Align the team with organizational goals, ensuring strategic initiatives are executed effectively
  • Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth
  • Identify opportunities for team development and leverage individual strengths to build a high-performing team
  • Partner with cross-functional teams to influence key metrics and continuously improve claims processes
  • Serve as a technical functional expert for direct reports and responsible for real time support

Requirements

  • Bachelor’s Degree or equivalent professional working experience
  • 2+ years of front-line leadership experience in a result-driven environment
  • Willingness to work holidays, weekends, and/or mid-shift

Nice to have

  • 2+ years of experience in claims adjusting
  • 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
  • 1 year of experience handling sensitive or safety-related user issues within Uber
  • Strong understanding of claims policies and procedures, with the ability to apply them effectively
  • Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs
  • Proficient in managing multiple tasks across various technology platforms
  • Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
  • Experience or familiarity with project management

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
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