Claims Handler

• Registering new claims and making decisions on whether a claim will be covered
• Managing existing case load
• Maintaining SLA 5-7 days settlement
• Thorough investigation of claim details and documentation
• Keeping the customer updated throughout the claims lifecycle
• Maintain excellent communication with customers and colleagues
• Put forward ideas for suggestions for improvement for the team and wider department
• Working in line with department KPI’s
• Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
• Correctly identifying potentially fraudulent claims

• Ability to work independently and as part of a team
• Claims experience is desirable but not essential
• Be accountable and take responsibility
• Adhering to core competencies
• Sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Effective time management
• Excellent customer service skills, exceeding expectations

Claims experience is desirable

• 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
• Option to buy or sell up to an additional five days of annual leave
• Eligible for up to £3,600 of free shares each year after one year of service
• Financial & Mortgage Advice
• 24-Hour Ecare
• Cycle to Work Scheme
• Flexible Working
• Simply Health
• Private Health Cover
• Critical Illness Cover