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Claims Handler

admiralgroup.co.uk Logo

Admiral Group Plc

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Location:
United Kingdom , Cardiff

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK. We’re looking for a Technical Manager to join our Admiral Business Claims team. This is a key role requiring deep technical expertise and experience in managing complex commercial insurance claims. Join our growing Admiral Business claims team and play a key role in supporting customers when they need us most. As a Claims Handler, you’ll manage claims with expertise and care, ensuring a smooth and positive experience throughout the process. This is an exciting opportunity to be part of a dynamic team within a new and evolving business.

Job Responsibility:

  • Guiding customers and/or TPAs through the entire claims journey
  • Working closely with our trusted partners, including brokers, lawyers, investigators, and assessors
  • Identifying and investigating potential fraud concerns
  • Collecting and reviewing evidence to support claims decisions
  • Setting reserves and processing payments accurately
  • Maintaining accurate claims records and data
  • Monitoring supplier performance to ensure high standards
  • Responding to queries via email and telephone from customers, partners, and colleagues
  • Suggesting and implementing improvements to enhance our claims processes
  • Taking on varied tasks and adapting to new responsibilities as the business grows

Requirements:

  • Excellent customer service skills and a passion for helping people
  • Strong communication skills, both written and verbal
  • Confidence using digital platforms such as policy admin systems, claims management tools, portals, data platforms, and MS Office
  • A keen eye for detail and a willingness to learn
  • The ability to thrive in a fast-paced, start-up environment
  • Strong organisational skills and the confidence to challenge the status quo

Nice to have:

  • Previous experience in claims handling or customer service
  • A proven track record of engaging with customers via phone or online to gather information
What we offer:
  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • You also have the option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Job Link Share:

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