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Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK. We’re looking for a Technical Manager to join our Admiral Business Claims team. This is a key role requiring deep technical expertise and experience in managing complex commercial insurance claims. Join our growing Admiral Business claims team and play a key role in supporting customers when they need us most. As a Claims Handler, you’ll manage claims with expertise and care, ensuring a smooth and positive experience throughout the process. This is an exciting opportunity to be part of a dynamic team within a new and evolving business.
Job Responsibility:
Guiding customers and/or TPAs through the entire claims journey
Working closely with our trusted partners, including brokers, lawyers, investigators, and assessors
Identifying and investigating potential fraud concerns
Collecting and reviewing evidence to support claims decisions
Setting reserves and processing payments accurately
Maintaining accurate claims records and data
Monitoring supplier performance to ensure high standards
Responding to queries via email and telephone from customers, partners, and colleagues
Suggesting and implementing improvements to enhance our claims processes
Taking on varied tasks and adapting to new responsibilities as the business grows
Requirements:
Excellent customer service skills and a passion for helping people
Strong communication skills, both written and verbal
Confidence using digital platforms such as policy admin systems, claims management tools, portals, data platforms, and MS Office
A keen eye for detail and a willingness to learn
The ability to thrive in a fast-paced, start-up environment
Strong organisational skills and the confidence to challenge the status quo
Nice to have:
Previous experience in claims handling or customer service
A proven track record of engaging with customers via phone or online to gather information
What we offer:
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service