CrawlJobs Logo

Claims Handler

admiralgroup.co.uk Logo

Admiral Group Plc

Location Icon

Location:
United Kingdom, Cardiff

Category Icon
Category:
Insurance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We have an exciting opportunity to join our Travel Claims team as a Claims Handler. If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. Full training for the role will be provided so don’t worry if you don’t have any direct experience. As long as you are willing to learn, and you are passionate about customers you’ll fit right in.

Job Responsibility:

  • Registering new claims and making decisions on whether a claim will be covered
  • Managing existing case load
  • Maintaining SLA 5-7 days settlement
  • Thorough investigation of claim details and documentation
  • Keeping the customer updated throughout the claims lifecycle
  • Maintain excellent communication with customers and colleagues
  • Put forward ideas for suggestions for improvement for the team and wider department
  • Working in line with department KPI’s
  • Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
  • Correctly identifying potentially fraudulent claims

Requirements:

  • Ability to work independently and as part of a team
  • Claims experience is desirable but not essential
  • Be accountable and take responsibility
  • Adhering to core competencies
  • Sharing experiences and knowledge
  • Positive attitude, approachable, helpful and friendly
  • Effective time management
  • Excellent customer service skills, exceeding expectations
What we offer:
  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

Additional Information:

Job Posted:
December 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Claims Handler

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 60000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years in a claims-handling role
  • Strong expertise in property claims
  • motor and liability experience is a plus
  • Proven track record in managing complex claims to successful resolution
  • Familiarity with relevant insurance regulations and best practices
  • Strong communication and stakeholder management skills
  • Detail-oriented with solid organisational and documentation abilities
  • Commercial awareness and sound negotiation skills
  • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Self-motivated, accountable, and able to work both independently and as part of a team
Job Responsibility
Job Responsibility
  • Manage end-to-end claims, from notification to settlement
  • Set up claim files and gather all necessary documentation
  • Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
  • Handle broker, policyholder, and third-party queries professionally
  • Maintain regular communication with stakeholders and negotiate fair settlements
  • Support the Departmental Manager on high-impact claims
  • Ensure accurate record-keeping within the internal claims system
  • Participate in internal/external meetings and represent the company when required
  • Assist other teams as necessary and act in the company’s best interest
  • Triage new claims and take appropriate early action
  • Fulltime
Read More
Arrow Right

Global Claims Handler

Proactive and detail-oriented Claims Adjuster to join their Global Markets team ...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
33000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in claims handling
  • Knowledge of end-to-end claims processes
  • Experience building and managing relationships with brokers, clients, and external stakeholders
  • Strong negotiation and analytical skills
  • Clear and professional written and verbal communication skills
  • Proven ability to manage caseloads effectively
  • Customer-centric mindset
  • Professional qualifications such as ACII (or progress towards it) are advantageous
Job Responsibility
Job Responsibility
  • Oversee the full lifecycle of claims including coverage assessment, investigations, and evaluation
  • Negotiate fair settlements with policyholders, brokers, solicitors, and other stakeholders
  • Manage an individual caseload efficiently
  • Work with third-party vendors and service providers
  • Represent the company in internal and external meetings
  • Build and maintain strong client relationships
  • Provide support to senior adjusters, managers, and underwriters
  • Fulltime
Read More
Arrow Right

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
35000.00 - 39000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An experienced claims handler, confident handling property and liability claims
  • Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
  • Broad Experience of Property (Commercial and Domestic
  • Employer’s Liability and Public Liability claims is essential
  • Motor experience is preferred but not essential
  • Cert CII/CILA (or is prepared to work towards this qualification)
  • Proficient in Microsoft products (namely Word, Excel and PowerPoint)
  • Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
  • Strong communication (verbal and written) and relationship-building skills
  • Customer care experience
Job Responsibility
Job Responsibility
  • Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
  • Refer claims that fall outside of personal authority levels to your line manager
  • Gather and process information, as directed, to support the effective assessment of more complex cases
  • Assist in the training of new or inexperienced staff in the use of company systems and processes
  • To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
  • To always conduct the business of the company courteously and efficiently
  • The job holder will, at various times act for the insured and the insurer
What we offer
What we offer
  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career
  • Gain CII or ACII qualifications to boost your knowledge and career prospects
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • Achievement awards
  • Hybrid working
  • Modern office, close to public transport links in Glasgow city centre
  • Fulltime
Read More
Arrow Right

Casualty Claims Handler

We're recruiting on behalf of our client for a Casualty Claims Handler to join t...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
28000.00 - 32000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a claims handling role is essential
  • Casualty/injury claims experience preferred
  • CII qualification desirable, not essential
  • Strong customer service and communication skills
  • Excellent interpersonal and communication abilities
  • Sound knowledge of casualty claims processes
  • Strong organisational and time management skills
  • Understanding of compliance and regulatory standards
Job Responsibility
Job Responsibility
  • Assess and manage casualty claims accurately
  • Determine policy liability, calculate reserves, and settle claims within set authority
  • Maintain strong client relationships and meet SLA commitments
  • Prioritise and manage caseload efficiently
  • Handle customer complaints effectively
  • Stay updated on company policies and regulatory requirements
  • Support operational projects as needed
  • Review and process incoming public and employer liability claims
  • Liaise with clients and customers to clarify claim details and next steps
  • Maintain records and documentation in accordance with internal procedures
  • Fulltime
Read More
Arrow Right

Property Claims Handler

We’re recruiting on behalf of our client for a Property Claims Handler to join t...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
25000.00 - 30000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a claims handling role is essential
  • property claims experience preferred
  • CII qualification desirable, not essential
  • strong customer service and communication skills
  • excellent interpersonal and communication abilities
  • sound knowledge of property claims processes
  • strong organisational and time management skills
  • understanding of compliance and regulatory standards
Job Responsibility
Job Responsibility
  • Assess and manage non-complex property claims accurately
  • determine policy liability, calculate reserves, and settle claims within set authority
  • maintain strong client relationships and meet SLA commitments
  • prioritise and manage caseload efficiently
  • handle customer complaints effectively
  • stay updated on company policies and regulatory requirements
  • support operational projects as needed
  • liaise with clients and customers to clarify claim details and next steps
  • maintain records and documentation in accordance with internal procedures
  • handle customer communications and enquiries with a high standard of service
  • Fulltime
Read More
Arrow Right

Motor Claims Handler

Our client is seeking an experienced motor claims handler to join their expandin...
Location
Location
United Kingdom , Remote
Salary
Salary:
30000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proactive claims handling ability
  • Strong organisational and communication skills
  • Capable of working independently and collaboratively
  • Extensive experience in motor claims, including credit hire, personal injury assessment, and motor investigations
  • Solid understanding of insurance principles
  • Proficient in handling OICP and MOJ Portal claims
  • Excellent customer service skills
  • Attention to detail
  • Strong negotiation skills
Job Responsibility
Job Responsibility
  • Investigating motor insurance claims to evaluate liability and damages for emergency blue light clients
  • Overseeing claims from start to finish
  • Applying investigative and negotiation skills to achieve the best outcomes
  • Building and maintaining strong client relationships
  • Managing a portfolio of motor damage, credit hire, and injury claims from initial notification to settlement
  • Making decisions on fraud, quantum, and liability
  • Managing cases through litigation
  • Communicating with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives
What we offer
What we offer
  • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
  • Life insurance
  • Income protection
  • Health cash plan or Private medical insurance
  • Season ticket loan
  • Fulltime
Read More
Arrow Right

Broker Claims Handler

We’re assisting a prominent insurance firm in hiring for a key role: Broker Clai...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
35000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience working in a claims department within a brokerage
  • Managing commercial claims
  • Conducting client meetings and presentations
  • Negotiating claims settlements
  • Handling total loss claims
  • Resolving liability disputes
  • Managing and resolving client complaints
  • A strong understanding of policy wordings, particularly for core insurance classes (Commercial Combined, Property, and Liability)
Job Responsibility
Job Responsibility
  • Take full ownership of allocated claims, managing the entire claims process from start to finish
  • Ensure that Account Executives/Directors are informed of all repudiations, with each one being verified
  • Maintain clear and consistent communication between the claims and broking teams
  • Collaborate with Account Executives and the Management team to ensure that service standards are met
  • Build and nurture strong relationships with key partners
  • Stay up-to-date with changes in legislation, regulations, and case law
  • Fulltime
Read More
Arrow Right

Property Claims Handler

Office Angels is working in partnership with a client to find a Claims Handler. ...
Location
Location
United Kingdom , Stirling
Salary
Salary:
27000.00 - 30000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within an insurance-based claims environment
  • strong analytical and problem-solving abilities
  • excellent communication and interpersonal skills
  • attention to detail and organisational skills
  • ability to work independently and as part of a team
  • knowledge of insurance principles and restoration practices
Job Responsibility
Job Responsibility
  • Handle property claims including fire, water, and storm damage
  • serve as the primary point of contact for clients, providing updates and guidance throughout the claims process
  • collect and review necessary documentation, such as damage reports, repair estimates, and photographs
  • work closely with adjusters, contractors, and other stakeholders to coordinate repairs
  • ensure all claims are processed in accordance with company policies and regulatory requirements
  • maintain accurate records and prepare detailed reports on claims activity and outcomes
  • provide compassionate and professional support to clients, addressing any concerns or questions
What we offer
What we offer
  • Parking on site
  • accessible by bus route from Stirling City Centre
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy