Claims Handler Job at Outsource UK (Newcastle)

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Global Claims Handler

Proactive and detail-oriented Claims Adjuster to join their Global Markets team ...

Location

United Kingdom , Glasgow

Salary:

33000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Demonstrated experience in claims handling
Knowledge of end-to-end claims processes
Experience building and managing relationships with brokers, clients, and external stakeholders
Strong negotiation and analytical skills
Clear and professional written and verbal communication skills
Proven ability to manage caseloads effectively
Customer-centric mindset
Professional qualifications such as ACII (or progress towards it) are advantageous

Job Responsibility

Oversee the full lifecycle of claims including coverage assessment, investigations, and evaluation
Negotiate fair settlements with policyholders, brokers, solicitors, and other stakeholders
Manage an individual caseload efficiently
Work with third-party vendors and service providers
Represent the company in internal and external meetings
Build and maintain strong client relationships
Provide support to senior adjusters, managers, and underwriters

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Property Claims Handler

We’re recruiting on behalf of our client for a Property Claims Handler to join t...

Location

United Kingdom , Glasgow

Salary:

25000.00 - 30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a claims handling role is essential
property claims experience preferred
CII qualification desirable, not essential
strong customer service and communication skills
excellent interpersonal and communication abilities
sound knowledge of property claims processes
strong organisational and time management skills
understanding of compliance and regulatory standards

Job Responsibility

Assess and manage non-complex property claims accurately
determine policy liability, calculate reserves, and settle claims within set authority
maintain strong client relationships and meet SLA commitments
prioritise and manage caseload efficiently
handle customer complaints effectively
stay updated on company policies and regulatory requirements
support operational projects as needed
liaise with clients and customers to clarify claim details and next steps
maintain records and documentation in accordance with internal procedures
handle customer communications and enquiries with a high standard of service

Fulltime

Casualty Claims Handler

We're recruiting on behalf of our client for a Casualty Claims Handler to join t...

Location

United Kingdom , Glasgow

Salary:

28000.00 - 32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a claims handling role is essential
Casualty/injury claims experience preferred
CII qualification desirable, not essential
Strong customer service and communication skills
Excellent interpersonal and communication abilities
Sound knowledge of casualty claims processes
Strong organisational and time management skills
Understanding of compliance and regulatory standards

Job Responsibility

Assess and manage casualty claims accurately
Determine policy liability, calculate reserves, and settle claims within set authority
Maintain strong client relationships and meet SLA commitments
Prioritise and manage caseload efficiently
Handle customer complaints effectively
Stay updated on company policies and regulatory requirements
Support operational projects as needed
Review and process incoming public and employer liability claims
Liaise with clients and customers to clarify claim details and next steps
Maintain records and documentation in accordance with internal procedures

Fulltime

Marine Claims Handler

Are you an experienced Marine claims professional ready to take the next step in...

Location

United Kingdom , London

Salary:

Not provided

Arthur Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in Marine claims preferably in Marine Liability and Marine Cargo
Strong understanding of general insurance principles
Excellent communication, organisation, and relationship-building skills
Ambition to progress towards professional qualifications (CII)

Job Responsibility

Handle Marine claims independently and within authority limits
Work closely with senior claims managers, underwriters, and stakeholders
Liaise with brokers, policyholders, and reinsurance teams
Ensure timely, accurate reporting and proactive claims management

What we offer

Develop expertise in marine claims
Work in a collaborative, professional, and growth-focused environment
Opportunity to handle high-value and complex claims

Fulltime

Motor Claims Handler

Our client is seeking an experienced motor claims handler to join their expandin...

Location

United Kingdom , Remote

Salary:

30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proactive claims handling ability
Strong organisational and communication skills
Capable of working independently and collaboratively
Extensive experience in motor claims, including credit hire, personal injury assessment, and motor investigations
Solid understanding of insurance principles
Proficient in handling OICP and MOJ Portal claims
Excellent customer service skills
Attention to detail
Strong negotiation skills

Job Responsibility

Investigating motor insurance claims to evaluate liability and damages for emergency blue light clients
Overseeing claims from start to finish
Applying investigative and negotiation skills to achieve the best outcomes
Building and maintaining strong client relationships
Managing a portfolio of motor damage, credit hire, and injury claims from initial notification to settlement
Making decisions on fraud, quantum, and liability
Managing cases through litigation
Communicating with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives

What we offer

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
Life insurance
Income protection
Health cash plan or Private medical insurance
Season ticket loan

Fulltime

Broker Claims Handler

We’re assisting a prominent insurance firm in hiring for a key role: Broker Clai...

Location

United Kingdom , Glasgow

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

5 years of experience working in a claims department within a brokerage
Managing commercial claims
Conducting client meetings and presentations
Negotiating claims settlements
Handling total loss claims
Resolving liability disputes
Managing and resolving client complaints
A strong understanding of policy wordings, particularly for core insurance classes (Commercial Combined, Property, and Liability)

Job Responsibility

Take full ownership of allocated claims, managing the entire claims process from start to finish
Ensure that Account Executives/Directors are informed of all repudiations, with each one being verified
Maintain clear and consistent communication between the claims and broking teams
Collaborate with Account Executives and the Management team to ensure that service standards are met
Build and nurture strong relationships with key partners
Stay up-to-date with changes in legislation, regulations, and case law

Fulltime

Claims Handler

Outsource UK

Location:
United Kingdom , Newcastle

Category:
Insurance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Job Posted:
February 18, 2026