Claims Handler

• Keep your clients informed and engaged by providing timely updates on relevant developments throughout their claims process
• Ensure utmost customer satisfaction by regularly evaluating claim statuses with clients, insurers, recovery agents, and solicitors
• Capable of offering sound technical guidance to clients throughout the entirety of their claim
• Be recognised for your ability to inspire, empathise, and effectively manage client expectations
• Maintain transparent communication with your Line Manager regarding any issues, inquiries, or areas of concern that may arise
• Continuously expand and maintain your knowledge of the market, insurance, legislation, and other technical aspects relevant to your role
• Efficiently manage claims and ensure that all pertinent information is accurately documented in the system
• Prioritise workload to serve clients while demonstrating exceptional administrative skills and a commitment to task completion
• Keep insurers and recovery agents updated on any additional information acquired during the claims process
• Ensure the accuracy of claims statistics and adhere to Service Level Agreements (SLAs)

• Cert CII/Dip CII would be an advantage
• Must be educated to GCSE standard or equivalent
• Sound knowledge within the insurance industry and expert claims handling focus
• Strong customer service drive along with good planning and analytical skills
• Ability to spot potential risks and seek advice when required
• Applies due diligence and process adherence accompanied by high accuracy and attention to detail
• Good communication and interpersonal skills and takes initiative when assisting team members
• Proficient in MS Office
• Eligible to work in the UK

Cert CII/Dip CII

• A minimum of 25 days annual leave, in addition to bank holidays, with the option to purchase extra days
• Participation in a defined contribution pension scheme
• Life insurance coverage
• Income protection benefits
• Choice between a health cash plan or private medical insurance
• Access to an Employee Stock Purchase Plan
• Participation in a Share Incentive Plan
• Critical illness coverage
• Season ticket loan assistance
• Emergency backup family care support