This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We're proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards. The team supports customers all the way from registering to settling their claim. Other responsibilities sat with the team are servicing customer complaints, policy fraud preventing within Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. Our department is driven by customer centricity and continuous improvement. The emphasis on you and this role will be to provide Veygo customers with the best service possible throughout their claims journey. You will need to have a relentless focus on continuous improvement and how we make things better for our customers and our colleagues.
Job Responsibility:
Communicate with customers via phone and email
Manage the customers claim from start to finish - from notification, instructing suppliers, providing Total Loss settlements right up to recovering our costs from Third Party insurers
Ensure customers are kept informed and updated during the claims process
Manage your own case load
Communicate with other departments, suppliers and third parties
Make relevant investigations regarding liability and indemnity
Requirements:
Believe in the continuous improvement ethos and can demonstrate this in your existing role
Have a strong focus on your own career development
Have a natural ability to get to the root cause of issues and implement control measures to prevent the reasons for failure reoccurring
Have strong analytical skills
Have strong attention to detail
Have strong communication skills
Have strong organisation skills
Be able to demonstrate strong customer centricity
Be comfortable to question the status quo
Be able to work on your own initiative and be comfortable in making decisions
Have the ability to work in a fast-paced environment to support the growth ambitions of the business
What we offer:
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave