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Alfa Laval Nordic is looking for a claims handler. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Job Responsibility:
Guide our colleagues and customers through the entire claim process
Be our customer’s go-to person
When a claim is filed, make sure to collect relevant and detail-orientated information from the customer and registration the claim in ACT (claim tool) to secure the availability of relevant data
Collaborate with other knowledgeable task owners who provides valuable insights and actions necessary for the actual claim
Follow up and make sure that claims are handled and closed as quickly as possible, keeping our customers informed, and handle all administrative tasks involving the claim
Requirements:
Technical bachelor’s degree and/or equivalent knowledge gained in work life
3 years of experience within Claims handling or customer services
Experience from similar industries is an advantage
Speaking and writing English is a prerequisite
A Scandinavian language is as important as well, either Finnish or Danish is preferred
What we offer:
A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career
An informal working environment where you, together with your dedicated colleagues, help create positive and motivating atmosphere