Claims Handler

• Deal with first notification of losses and initial conversations on escape of water claims
• Ensure customers are looked after from the moment we receive their claim
• Ensure claim is routed correctly for future handling
• Support customers who have suffered damage to their home
• Telephone contact with customers
• Discuss and register initial claim
• Answer customer questions
• Provide advice on various aspects of the case
• Listen to customer evidence about damage
• Understand damage and route claim accordingly to correct team
• Provide advice on damage, cause and desired outcome in conjunction with policy terms and conditions

• Experience working within a customer service environment
• Exposure to telephone work both inbound and outbound
• Great telephone manner
• Genuine willingness to learn new skills and approaches
• Numeracy, literacy and IT skills
• Great communicator
• Ability to manage time effectively
• Ability to prioritise work in a busy environment
• Ability to solve problems and weigh up various approaches
• Eagerness to get stuck in with strong attention to detail
• Enthusiasm about delivering great service
• Proactively review policy terms and conditions
• Consider outcomes and take a pragmatic approach
• Good negotiation skills and ability to make decisions
• Innovative and creative to think outside the box
• Strong team player with willingness to engage
• Positive attitude and willingness to learn
• Good initiative and ability to meet deadlines

Relevant Household Claims experience

• 33 days holiday (including banks holidays) increasing with service up to 38 days
• Option to buy or sell up to five days of annual leave
• Share package
• Career growth and development opportunities
• Flexible working
• Cycle to Work Scheme
• Simply Health
• Private Health Cover
• Critical Illness Cover
• Financial & Mortgage Advice
• 24-Hour Ecare