Claims Handler Job at Brown & Brown UK (Borehamwood)

Claims Handler

The Professional Negligence Team specialises in advising professionals and their...

Location

United Kingdom , Bristol

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Graduate calibre with an excellent academic record
Previous experience of working as a claims handler or similar within the field of professional indemnity is useful but not essential
IT literate with working knowledge of Word and Excel
Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities
Proactive and demonstrating initiative in driving forward matters on own accord, seeking guidance and input from others where appropriate
Very good attention to detail and accuracy with drafting
Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential
Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field
Confident oral and written communication skills

Job Responsibility

Manage a caseload of lower value claims under supervision
Conduct the review of new cases
Drafting correspondence to clients
Maintain ongoing contact with the insurer and insured professional throughout the process to report on progress and take further instructions
Instruct experts and external counsel where appropriate
Complete administrative tasks
Handle confidential information in line with the firms data security protocols

What we offer

Flexible working with Flex Forward scheme
Inclusive and accessible recruitment process

Fulltime

Claims Handler

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Excellent customer service experience, ideally within a fast‑paced environment
Experience with commercial property or claims handling is beneficial but not essential — full training will be provided
Ability to multitask, prioritise and manage a busy workload effectively
A collaborative mindset, with a willingness to learn and support colleagues
Strong customer focus, with a commitment to delivering high‑quality service
Confident digital skills, including the use of Microsoft products and other systems

Job Responsibility

Supporting customers from first notification of loss through to settlement
Coordinating repairs, replacements or alternative solutions depending on the claim
Managing the full end‑to‑end claims process across commercial property portfolios
Maintaining regular, proactive communication with customers, suppliers and stakeholders
Minimising operational disruption by progressing claims efficiently and effectively
Using multiple digital systems to log updates, process claims and manage documentation
Ensuring all decisions align with regulatory requirements and Treating Customers Fairly principles

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback

Fulltime

Claims Handler

A highly respected Chartered Insurance Broker in Bristol is looking to appoint a...

Location

United Kingdom , Bristol

Salary:

30000.00 - 40000.00 GBP / Year

IDEX Consulting Ltd

Expiration Date

August 22, 2026

Requirements

Around two years' insurance experience
Candidates from a broker or insurer background
Individuals currently working within broking who are keen to transition into claims
Loss Adjusters looking to move into a claims handling role will also be considered

Job Responsibility

Handle a varied caseload of non-motor claims from cradle to grave, including Property, Liability, Transit, Household, Theft, Travel, Employers Liability and Public Liability claims

What we offer

Annual team bonus
On-site parking

Fulltime

Claims Handler

We are looking for a Part Time Claims Handler to join our established First Resp...

Location

United Kingdom

Salary:

13.46 GBP / Hour

Winn Group

Expiration Date

Until further notice

Requirements

Experience of working within a call centre environment
Experience of working towards deadlines and performance objectives
Good attention to detail and accuracy
Time management and organisation skills
Able to work effectively within a team
Strong Communication skills.

Job Responsibility

Handle initial client claims related to road traffic, personal injury, and vehicle damage
Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients
Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties
Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.

What we offer

Competitive salary of £13.46 per hour
Excellent bonus structure
Generous Holiday Package: 25 days holiday (pro rata) plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year.

Parttime

Claims Handler

We’re recruiting part‑time evening Claims Handlers to join our team. This role i...

Location

United Kingdom

Salary:

14687.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days
Income protection on 50% of salary for 5 years
Life assurance cover at four times salary

Parttime

Claims Handler

As a Claims Agent, you will support the delivery of high-quality claims service ...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Must be fluent (Mother tongue) in Italian both written and verbal
Experience in a customer-facing or operational role, ideally within claims or a contact centre
Strong written and verbal communication skills
High attention to detail and ability to manage workload effectively
Customer-focused, professional, and comfortable working in a regulated environment
Comply with FCA and CBI conduct rules and the Firm’s Code of Conduct
Complete all mandatory regulatory training and disclose any conflicts of interest
Maintain Fit and Proper status, including integrity, competence, and financial soundness
Hold required regulatory qualifications (e.g. APA), where applicable
Act with honesty and integrity in the best interests of customers and the Firm

Job Responsibility

Handle customer interactions across phone, email, and digital channels. (In Italian)
Assess and process claims in line with policy wording and delegated authority
Communicate claim decisions clearly and empathetically, including settlements or declines
Request and assess supporting documentation and identify recovery opportunities
Identify and escalate potential fraud or complex cases as required
Maintain accurate records and comply with procedures, SLAs, and performance targets
Participate in training, coaching, and continuous improvement activities

Claims Handler

We’re strengthening our Claims function within BIS to ensure we continue to prov...

Location

United Kingdom , Llandudno

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Liability, Motor, Property and Ideally Professions risks
Able to communicate and influence effectively at all levels up to and including director level
Skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset

Job Responsibility

Main Point of contact for all general/strategic claims issues
Manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme
Generate additional revenue through claims value added service
Understand the clients’ business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service
Understand the client’s business and associated insurance risks and exposures
Carry out analysis and report on claims experience including executive summaries, ‘what if’ analysis and triangulation etc - leading presentations and delivery to clients
Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards

What we offer

Negotiable basic salary
Pension
DIS
25 days holiday + Bank Holidays
Culture based around ongoing staff development including funded qualifications
Ability to be a core part of our Claims proposition and assist in the development of it further

Fulltime

Claims Handler

We have an exciting opportunity to join our Travel Claims team as a Claims Handl...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Ability to work independently and as part of a team
Claims experience is desirable but not essential
Be accountable and take responsibility
Adhering to core competencies
Sharing experiences and knowledge
Positive attitude, approachable, helpful and friendly
Effective time management
Excellent customer service skills, exceeding expectations

Job Responsibility

Registering new claims and making decisions on whether a claim will be covered
Managing existing case load
Maintaining SLA 5-7 days settlement
Thorough investigation of claim details and documentation
Keeping the customer updated throughout the claims lifecycle
Maintain excellent communication with customers and colleagues
Put forward ideas for suggestions for improvement for the team and wider department
Working in line with department KPI’s
Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
Correctly identifying potentially fraudulent claims

What we offer

33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

Fulltime

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