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Claims Handler

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Brown & Brown UK

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Location:
United Kingdom , Borehamwood

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited. We’re looking for someone with experience of working in a claims environment to join our Property Claims team as a Claims Handler.

Job Responsibility:

  • Accurately recording and analysing information in order to validate and proceed with the claim
  • Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations
  • Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes
  • Processing and maintaining client/departmental emails
  • Maintaining diary systems by written and oral communications
  • Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
  • Answering, resolving and/or transferring inbound phone calls when required
  • Entering data onto client records and ensuring that they’re completed within service standards
  • Monitoring claims and keeping customers and other relevant parties informed of the progress of claims
  • Preparing written responses to enquiries
  • Being the first point of contact to provide advice and guidance

Requirements:

  • Experience of working in a claims environment
  • Excellent attention to detail
  • Ability to plan, organise and meet set deadlines
  • Passionate about delivering excellent customer service
  • Excellent communication skills
  • An effective team player
  • Ability to build effective working relationships
  • An excellent level of written and spoken English and Mathematical skills
  • Sound knowledge of Microsoft Office packages
  • Ability to learn new systems and processes as required
  • Drive and self-determination with the ability to identify problems and implement solutions
  • Ability to demonstrate flexibility and adaptability

Nice to have:

  • Experience in the property sector especially the private rented sector
  • A basic understanding of the insurance or financial services industry
What we offer:
  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • Access to discounted personal insurance
  • Financial support for studying towards professional qualifications plus study time
  • Wide variety of high-quality in-house and external training
  • Relaxed and friendly environment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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