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Claims Handler - Retail & Consumer

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DAC Beachcroft

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Location:
United Kingdom , Leeds

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Claims Handler to join our market leading, lawyer led claims handling service in our CSG team. This role will be situated in Leeds, you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.

Job Responsibility:

  • Be responsible for a varied caseload of volume work
  • Review claims assessing who's at fault and the level of compensation within authority limits
  • Resolve claims through negotiation and litigation within client service standards
  • Maintain contact with our clients and their Customers whilst proactively managing their expectations
  • Meet individual performance measures (financial and quality performance measures)
  • Ensure that the DAC Beachcroft brand and standards are maintained

Requirements:

  • IT skills - Be IT literate with a good working knowledge of Excel and Word
  • Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help
  • Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person
  • Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same
  • Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it
  • Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback
  • Commitment and enthusiasm - with a professional attitude
  • Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve
  • Alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)
What we offer:
  • High levels of flexibility and a great work life balance
  • A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
  • Opportunities for growth and progression including professional funding
  • In person and remote social events
  • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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