Claims Handler/Paralegal - Legal Indemnity

• Manage a varied caseload under supervision
• Handle a variety of claims against professions
• Conduct the review of new cases, completing case checklist to identify coverage issues
• Assess quantum, legal position and establish strategy for the claim
• Draft correspondence to policyholders/brokers requesting additional information as required
• Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover
• Review panel reports and obtain instructions when appropriate
• Maintain ongoing contact with the insurer and policyholder throughout the process
• Play a key role in developing and maintaining client relationships
• Support the Legal Indemnities team in claims review meetings with the insurer
• Ensure that the client’s brand and methodology are promoted effectively
• Instruct experts and external counsel where appropriate
• Ensure that case management system and hard copy files are updated
• Assume responsibility for quality control and client protocol compliance on own caseload
• Ensure that the DAC Beachcroft brand and standards are maintained
• Handle confidential information in line with the firms data security protocols

• Graduate calibre with an excellent academic record and/or previous experience of working as a claims paralegal or similar within the field of professional indemnity is desirable
• IT literate with working knowledge of Word and Excel
• Good keyboard skills
• Knowledge/previous experience of case management systems would be an advantage but training will be provided
• Client focused with an ability to build strong relationships with client and third party contacts at all levels
• Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities
• Proactive and energetic with a tenacious approach to identifying issues and solving problems
• Quality and customer service oriented with a concern for accuracy and an eye for detail
• Team oriented
• A collegiate approach to sharing knowledge and working with colleagues across locations is essential
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
• Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field
• Confident oral and written communication skills

Knowledge/previous experience of case management systems