Claims Handler (Motor) Job at The Emerald Group Ltd, Search and Selection

Private Motor Claims Handler

An excellent opportunity is available with our client in the insurance sector. W...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Skilled in liaising with clients, third parties, and suppliers, explaining claims processes clearly
Able to gather and assess information while managing multiple claims
Empathetic and professional in addressing customer needs
Proficient in problem-solving to resolve claims efficiently
Detail-oriented with strong IT skills, including claims management systems
Experience in handling motor insurance claims, including the investigation and resolution of accidents, losses, and damages
Ability to form positive relationships with clients, third parties, and suppliers

Job Responsibility

Manage motor claims, including accidents, uninsured loss recovery, third-party interventions, personal injury, theft, and property damage
Gather claim information from policyholders, third parties, emergency services, and witnesses
Investigate claims with a calm, empathetic approach, reviewing policy details for validity
Monitor external suppliers to ensure timely and accurate service
Collaborate with specialists for complex claims and ensure efficient, fair resolutions
Keep clients and stakeholders regularly updated on claim progress

Fulltime

Motor Claims Handler

Our client is seeking an experienced motor claims handler to join their expandin...

Location

United Kingdom , Remote

Salary:

30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proactive claims handling ability
Strong organisational and communication skills
Capable of working independently and collaboratively
Extensive experience in motor claims, including credit hire, personal injury assessment, and motor investigations
Solid understanding of insurance principles
Proficient in handling OICP and MOJ Portal claims
Excellent customer service skills
Attention to detail
Strong negotiation skills

Job Responsibility

Investigating motor insurance claims to evaluate liability and damages for emergency blue light clients
Overseeing claims from start to finish
Applying investigative and negotiation skills to achieve the best outcomes
Building and maintaining strong client relationships
Managing a portfolio of motor damage, credit hire, and injury claims from initial notification to settlement
Making decisions on fraud, quantum, and liability
Managing cases through litigation
Communicating with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives

What we offer

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
Life insurance
Income protection
Health cash plan or Private medical insurance
Season ticket loan

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Commercial Claims Handler

We are seeking two motivated and organised Commercial Claims Handlers to join an...

Location

United Kingdom , Hertfordshire

Salary:

38000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in commercial claims handling
Familiarity with various claims management systems and software
Strong analytical and problem-solving skills
Excellent communication and negotiation abilities
Detail-oriented and organized approach to claim documentation and processing
Knowledge of industry regulations and best practices in commercial claims management

Job Responsibility

Review and investigate commercial claims, ensuring accuracy and completeness of information
Communicate with clients, brokers, and other relevant parties to gather necessary information for claims processing
Oversee the entire claims handling process, from initial reporting to final settlement or denial
Provide exceptional customer service and support to all stakeholders involved in the claims process
Collaborate with internal teams to ensure efficient and effective claims management
Stay updated on industry trends and regulations related to commercial claims handling

Fulltime

Commercial Property Claims Handler

As a Commercial Property Claims Handler, you'll take ownership of commercial cla...

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Solid experience handling insurance claims
Good understanding of indemnity, liability and recovery principles
Good awareness of risk and the ability to follow our processes and guidelines

Job Responsibility

Triage new technical and/or large claims – including Property, Subsidence, Environmental, Liability, Injury and Motor
Handle retained technical claims end-to-end
Spot, investigate and manage potential fraudulent claims
Investigate and negotiate indemnity and liability, identifying opportunities for recovery
Manage litigated cases, working closely with in-house and panel lawyers
Own and manage risks in line with the Direct Line Group risk framework
Control indemnity spend and reserving through effective negotiation
Manage customer and third-party expectations throughout the lifecycle of each claim
Maximise revenue generation, cost control and recovery opportunities to secure the best settlement
Work within regulatory timescales and guidelines

What we offer

9% employer contributed pension
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Commercial Claims Handler

We’re recruiting on behalf of a long-standing, client-focused Chartered Insuranc...

Location

United Kingdom , Lancashire

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

At least 3 years’ experience handling claims within the commercial insurance market
A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
GCSE A-C grade (5 minimum) must include Maths and English
Strong communication – both written and verbal – with a client-first approach
High level of attention to detail and accuracy
Proficiency in Microsoft Office (Word, Excel, Outlook)
Confident when negotiating settlements and defending client positions
Strong organisational and time management skills
Able to collaborate within a team while also managing an independent workload

Job Responsibility

Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
Maintain accurate case records and a structured diary to track progress on all open files
Support the wider business by preparing summary reports and insights on key claims
Promote best practices in compliance with FCA regulations and internal policies
Reviewing and registering new claims swiftly, acknowledging correspondence
Liaising with insurers to progress and monitor claim outcomes
Gathering documentation and evidence to assess liability and coverage

Fulltime

Litigation Claims Handler

My client based in Staffordshire are seeking a highly skilled and experienced Li...

Location

United Kingdom , Staffordshire

Salary:

35000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Litigation experience
Qualified Solicitor or Legal (desirable)
Experience in Defence claims handling within an insurer or TPA environment
Experience in acting as a mentor or referral point for junior team members
Demonstrable self-motivation and initiative
Ability to work independently within a defined structure and effectively collaborate with peers and managers
Good communication skills

Job Responsibility

Defend litigated motor claims on behalf of large corporates from issue to trial
Value general and special damages
Utilise the Civil Procedure Rules and relevant authorities to obtain the best client outcome
Ensure full compliance with all office protocols, client service level agreements, and client 'key performance indicators' on all own handled claims
Assess liability and set and maintain reserves in accordance with client service level agreements and client 'key performance indicators'
Investigate the merits of third-party claims
Conduct telephone and correspondence negotiations with third parties, third-party insurers, and third-party solicitors to achieve the best client outcome
Work within and support the litigation team to achieve and maintain full compliance with all office protocols, client service level agreements, and client 'key performance indicators'
Delegate and supervise appropriate tasks to the Claims Administration Assistants
Act as a technical and procedural referral for others in the litigation team

Fulltime

Claims Handler (Motor)

The Emerald Group Ltd, Search and Selection

Location:

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Claims Handler (Motor)

The Emerald Group Ltd, Search and Selection

Location:

Category:Insurance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Category:
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Contract Type:
Not provided

Job Posted:
April 11, 2026