Claims Handler (Motor) Job at The Emerald Group Ltd, Search and Selection

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Commercial Property Claims Handler

As a Commercial Property Claims Handler, you'll take ownership of commercial cla...

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Solid experience handling insurance claims
Good understanding of indemnity, liability and recovery principles
Good awareness of risk and the ability to follow our processes and guidelines

Job Responsibility

Triage new technical and/or large claims – including Property, Subsidence, Environmental, Liability, Injury and Motor
Handle retained technical claims end-to-end
Spot, investigate and manage potential fraudulent claims
Investigate and negotiate indemnity and liability, identifying opportunities for recovery
Manage litigated cases, working closely with in-house and panel lawyers
Own and manage risks in line with the Direct Line Group risk framework
Control indemnity spend and reserving through effective negotiation
Manage customer and third-party expectations throughout the lifecycle of each claim
Maximise revenue generation, cost control and recovery opportunities to secure the best settlement
Work within regulatory timescales and guidelines

What we offer

9% employer contributed pension
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Claims Handler - Motor

Brook Street Recruitment is delighted to be partnering with our Belfast-based cl...

Location

United Kingdom , County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in insurance claims handling, ideally within Motor Claims
Sound understanding of Commercial Insurance products and policy structures
Proficient in Microsoft Office applications
Strong communication and negotiation skills, with a client-focused approach

Job Responsibility

Handle and negotiate Commercial Insurance Claims, with a strong focus on Motor and Liability cases
Ensure claims are processed efficiently and in line with agreed KPIs, service standards, and performance targets
Provide clients with clear updates, manage their expectations, and support them throughout the claims journey
Escalate cases to Account Executives or Senior Management in line with referral procedures
Identify any coverage or policy issues, raising potential E&O (Errors & Omissions) exposures when necessary
Manage the full lifecycle of claims-from first notification through to settlement-with professionalism and attention to detail
Support internal reporting through audits, statistical analysis, and preparation of claims summary reports

Fulltime

Claims handler - motor

Brook Street Recruitment is delighted to be partnering with our Belfast-based cl...

Location

United Kingdom , Belfast

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in insurance claims handling, ideally within Motor Claims
Sound understanding of Commercial Insurance products and policy structures
Proficient in Microsoft Office applications
Strong communication and negotiation skills, with a client-focused approach

Job Responsibility

Handle and negotiate Commercial Insurance Claims, with a strong focus on Motor and Liability cases
Ensure claims are processed efficiently and in line with agreed KPIs, service standards, and performance targets
Provide clients with clear updates, manage their expectations, and support them throughout the claims journey
Escalate cases to Account Executives or Senior Management in line with referral procedures
Identify any coverage or policy issues, raising potential E&O (Errors & Omissions) exposures when necessary
Manage the full lifecycle of claims-from first notification through to settlement-with professionalism and attention to detail
Support internal reporting through audits, statistical analysis, and preparation of claims summary reports

Fulltime

Senior Claims Handler - Corporate Insurance and Risk

We are looking for a Senior Claims Handler to join our market leading Corporate ...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Previous experience and knowledge of handling motor cases
experience of dealing with personal injury (OIC and MOJ Portals)
experience of dealing with credit hire cases
IT literacy with a good working knowledge of Excel and Word
prioritisation and organisation skills
ability to work and thrive under pressure
analytical skills
commercial sense
interpersonal skills
strong focus on providing a consistent high level of customer service

Job Responsibility

Provide a timely, professional and high-quality service to clients in the management of volume pre-litigated cases in the motor department
negotiate claims for liability and damages on pre litigation cases within authority limits
act as a point of contact for clients
maintain and develop technical knowledge
ensure strategies reflect commercial reality of case value
comply with internal and external service level agreements
record timely and accurate management information
hit individual financial targets
mentor less experienced claims handlers when required
work with Leadership Group to support team performance

What we offer

High levels of flexibility and great work life balance
well-rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, among many other benefits)
opportunities for growth and progression including professional funding
in person and remote social events
opportunity to get involved in Environmental, Social and Governance (ESG) activities

Fulltime

Direct Line Motability Claims Handler

As a Direct Line Motability Claims Handler, you’ll play a key role in supporting...

Location

United Kingdom , Liverpool

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience managing motor claims through their full lifecycle, including documentation, evaluation, and settlement
Knowledge of insurance regulations, industry best practice, and legal requirements relevant to claims handling
Ability to manage, prioritise and progress a varied caseload to agreed standards
Strong communication skills with the ability to handle challenging conversations effectively
Confidence in investigating liability and making informed decisions within delegated authority
Ability to recognise and escalate fraud or indemnity concerns
A commitment to delivering fair customer outcomes and maintaining high service standards

Job Responsibility

Managing both injury and non‑injury motor claims from first notification to settlement, within your Claims Licence level
Investigating policy and legal liability, making enquiries and liaising with internal teams and external suppliers
Registering, progressing, and reserving claims in line with agreed authority levels and procedures
Handling customer and third-party interactions professionally, maintaining excellent service throughout
Identifying potential issues, including indemnity or fraud concerns, and escalating to the relevant teams
Arranging repairs, replacements and services through our approved supplier network
Working closely with our Legal Panel to help control indemnity spend and ensure effective claims outcomes
Providing telephony support to operational teams when required and continuously developing your skills

What we offer

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Junior Claims Handler

At Lawes Group, we are currently working with an established insurance business ...

Location

United Kingdom , Norwich

Salary:

Not provided

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

No prior claims experience required
Experience in customer service, admin, or office-based roles would be advantageous
School/college leavers and graduates are encouraged to apply
Strong communication skills and a professional telephone manner
Good attention to detail and willingness to learn
Positive attitude and ability to work as part of a team
Good IT skills, including Microsoft Word and Excel
Organised with the ability to manage multiple tasks

Job Responsibility

Assist with the handling of Personal Lines claims from first notification through to settlement
Communicate with policyholders, insurers, loss adjusters, and third-party suppliers
Gather and accurately input claims information and documentation
Provide regular updates to customers and manage expectations throughout the claims process
Escalate complex queries to senior team members where appropriate
Ensure all claims are handled in line with company procedures and FCA requirements
Handling inbound and outbound calls and emails from customers
Updating claims systems and maintaining accurate records
Managing Motor, Household, and Travel claims
Requesting information and documents from customers and third parties

Fulltime

Credit Hire Supervisor

This is a brilliant opportunity for someone with supervisory or management exper...

Location

United Kingdom , Liverpool

Salary:

35000.00 - 45000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Solid supervisory or management experience in credit hire, claims, or legal services
Strong understanding of motor claims, litigation, and credit hire processes
Great leadership and coaching skills
Confidence managing client relationships and resolving issues
The ability to juggle a busy caseload and meet deadlines

Job Responsibility

Managing a team of credit hire handlers
Overseeing complex and high-value cases
Ensuring performance, compliance, and service standards are met
Mentoring and supporting your team
Building strong client relationships
Identifying opportunities for continuous improvement

What we offer

A flexible and comprehensive benefits package
Personal development and wellbeing resources

Fulltime

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Claims Handler (Motor)

Job Description

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