Claims Handler

Claims handler - motor

Brook Street Recruitment is delighted to be partnering with our Belfast-based cl...

Location

United Kingdom , Belfast

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in insurance claims handling, ideally within Motor Claims
Sound understanding of Commercial Insurance products and policy structures
Proficient in Microsoft Office applications
Strong communication and negotiation skills, with a client-focused approach

Job Responsibility

Handle and negotiate Commercial Insurance Claims, with a strong focus on Motor and Liability cases
Ensure claims are processed efficiently and in line with agreed KPIs, service standards, and performance targets
Provide clients with clear updates, manage their expectations, and support them throughout the claims journey
Escalate cases to Account Executives or Senior Management in line with referral procedures
Identify any coverage or policy issues, raising potential E&O (Errors & Omissions) exposures when necessary
Manage the full lifecycle of claims-from first notification through to settlement-with professionalism and attention to detail
Support internal reporting through audits, statistical analysis, and preparation of claims summary reports

Fulltime

Claims Handler (Motor)

This role is responsible for the effective handling and oversight of internation...

Location

Salary:

Not provided

The Emerald Group Ltd, Search and Selection

Expiration Date

Until further notice

Requirements

Demonstrable experience handling Motor claims, including larger and more complex matters, to a consistently high technical standard
Experience in complex and high value bodily injury claims
Experience handling claims across multiple jurisdictions, preferably within Europe
exposure to Dutch and/or French Motor claims would be advantageous
Experience supporting complaint resolution in line with regulatory and internal governance requirements

Job Responsibility

Manage an allocated portfolio of international Motor claims to a high technical standard, including coverage review, liability assessment, reserving and negotiation to achieve timely and appropriate settlements
Handle large, complex and disputed Motor claims across multiple jurisdictions, predominantly within Europe, with appropriate referral where required
Work closely with appointed TPAs, reviewing referred matters and claims exceeding delegated authority levels to ensure appropriate handling and reserving
Progress claims proactively and efficiently, maintaining regular contact with counterparties and external advisers to drive resolution

Fulltime

Damage Motor Claims Handler

Damage Fixer Handler – Starting salary of £24,570 (increased dependent on skills...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload
A strong team player with a proactive attitude, eager to learn and support colleagues
Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first
Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Word
Confidence in dealing with customer and third-party calls, alongside managing your own workload
Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience
Claims experience is required for this role

Job Responsibility

Responsible for the validation, investigation, negotiation and fulfilment of first and third party damage claims, and any other associated losses
Proactively resolve outstanding investigations, in order to choose the most appropriate settlement route
The role will have end to end ownership and accountability
Supporting our customers, you'll work to targets to achieve team and individual goals

What we offer

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

A highly respected Chartered Insurance Broker in Bristol is looking to appoint a...

Location

United Kingdom , Bristol

Salary:

30000.00 - 40000.00 GBP / Year

IDEX Consulting Ltd

Expiration Date

August 22, 2026

Requirements

Around two years' insurance experience
Candidates from a broker or insurer background
Individuals currently working within broking who are keen to transition into claims
Loss Adjusters looking to move into a claims handling role will also be considered

Job Responsibility

Handle a varied caseload of non-motor claims from cradle to grave, including Property, Liability, Transit, Household, Theft, Travel, Employers Liability and Public Liability claims

What we offer

Annual team bonus
On-site parking

Fulltime

Senior Claims Handler - Corporate Insurance and Risk

We are looking for a Senior Claims Handler to join our market leading Corporate ...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Previous experience and knowledge of handling motor cases
experience of dealing with personal injury (OIC and MOJ Portals)
experience of dealing with credit hire cases
IT literacy with a good working knowledge of Excel and Word
prioritisation and organisation skills
ability to work and thrive under pressure
analytical skills
commercial sense
interpersonal skills
strong focus on providing a consistent high level of customer service

Job Responsibility

Provide a timely, professional and high-quality service to clients in the management of volume pre-litigated cases in the motor department
negotiate claims for liability and damages on pre litigation cases within authority limits
act as a point of contact for clients
maintain and develop technical knowledge
ensure strategies reflect commercial reality of case value
comply with internal and external service level agreements
record timely and accurate management information
hit individual financial targets
mentor less experienced claims handlers when required
work with Leadership Group to support team performance

What we offer

High levels of flexibility and great work life balance
well-rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, among many other benefits)
opportunities for growth and progression including professional funding
in person and remote social events
opportunity to get involved in Environmental, Social and Governance (ESG) activities

Fulltime

Direct Line Motability Claims Handler

As a Direct Line Motability Claims Handler, you’ll play a key role in supporting...

Location

United Kingdom , Liverpool

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience managing motor claims through their full lifecycle, including documentation, evaluation, and settlement
Knowledge of insurance regulations, industry best practice, and legal requirements relevant to claims handling
Ability to manage, prioritise and progress a varied caseload to agreed standards
Strong communication skills with the ability to handle challenging conversations effectively
Confidence in investigating liability and making informed decisions within delegated authority
Ability to recognise and escalate fraud or indemnity concerns
A commitment to delivering fair customer outcomes and maintaining high service standards

Job Responsibility

Managing both injury and non‑injury motor claims from first notification to settlement, within your Claims Licence level
Investigating policy and legal liability, making enquiries and liaising with internal teams and external suppliers
Registering, progressing, and reserving claims in line with agreed authority levels and procedures
Handling customer and third-party interactions professionally, maintaining excellent service throughout
Identifying potential issues, including indemnity or fraud concerns, and escalating to the relevant teams
Arranging repairs, replacements and services through our approved supplier network
Working closely with our Legal Panel to help control indemnity spend and ensure effective claims outcomes
Providing telephony support to operational teams when required and continuously developing your skills

What we offer

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Senior Commercial Claims Handler

An opportunity has arisen for an experienced cross-class Commercial Claims Handl...

Location

United Kingdom , Stoke-on-Trent

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in cross-class commercial claims handling
Strong commitment to delivering excellent customer service
Client-facing claims experience within a broker environment is desirable
Progress towards, or completion of, CII qualifications is advantageous
Experience using claims or broking systems such as Acturis is beneficial
Excellent communication, negotiation, and interpersonal skills
Ability to work proactively using initiative and sound judgement
Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail
Confidence supporting and mentoring colleagues

Job Responsibility

Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle
Handle claims across areas such as haulage, motor trade, liability, and property
Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements
Prepare claims analysis reports and support client meetings, both virtually and face to face
Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members

What we offer

26 days’ annual leave plus bank holidays
Support for professional qualifications and ongoing training
Contributory pension scheme
Access to 24-hour physical and mental wellbeing support
One paid volunteering day per year

Fulltime

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Claims Handler - Motor

Job Description

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