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Claims Handler - Admin

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Activate Group Limited

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Location:
United Kingdom , Peterborough

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for an Admin Claims Handler to join our BT Customer Team, and play a key role in supporting our customers, dealing with queries and liaising with other companies, agencies and areas of the business to resolve issues.

Job Responsibility:

  • Rental damage management
  • Communicate and collaborate with all parties to achieve an optimal repair journey
  • Provide accurate updates to team managers and customers as required
  • Ensure that all SLA’s are met and exceeded
  • Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service
  • Setting up new claims

Requirements:

  • Rental damage management
  • Keen understanding of 8x8 and tasks
  • Proficient in email communication
  • Communicate and collaborate with all parties to achieve an optimal repair journey
  • Provide accurate updates to team managers and customers as required
  • Ensure that all SLA’s are met and exceeded
  • Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service
  • Setting up new claims
  • High attention to detail
  • Proficient in use of software packages
  • Experience of working in a target driven environment desirable
  • Ability to multi- task

Nice to have:

Experience of working in a target driven environment desirable

What we offer:
  • 33 days holiday, including bank holidays
  • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
  • Enhanced maternity, paternity, adoption and shared parental pay
  • Life assurance at three times your basic salary
  • Free breakfasts and fresh fruit
  • A birthday surprise for everyone

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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