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Claims Handler – Night Agent

United Kingdom 26288.00 GBP / Year · Job Posted April 19, 2026
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Job Description

We’re recruiting full-time Rescue Claims colleagues to join our night team. This role is 37.5 hours per week and follows a rotating shift pattern of 3 nights one week, 4 nights the next, offering a great work–life balance. You’ll begin with 3 weeks of comprehensive training, delivered during daytime hours, to fully prepare you for success in the role. If you’re looking for a stable, full-time night position with structured training and a supportive team environment, this could be a great next step. As a Claims Handler within Green Flag Rescue Night Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call.

Job Responsibility

  • Handling inbound customer calls and acting as the first point of contact following a breakdown
  • Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
  • Setting clear expectations and providing tailored guidance to customers
  • Coordinating and dispatching appropriate recovery assistance efficiently
  • Managing the initial stages of the breakdown claim through to resolution
  • Delivering a calm, empathetic, and professional service while working to performance targets

Requirements

  • A customer‑focused mindset with a passion for delivering excellent service
  • Confidence handling calls in a fast‑paced, target‑driven environment
  • Strong communication skills with a clear and professional telephone manner
  • Ability to assess situations quickly and take appropriate action
  • Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
  • Contact centre experience is beneficial but not essential
  • A full UK driving licence would be advantageous but is not required

Nice to have

  • Contact centre experience
  • A full UK driving licence

What we offer

  • 9% employer‑contributed pension
  • 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme
  • Generous holiday allowance
  • Buy As You Earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

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