Claims Experience Specialist Jobs

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Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Claim Benefit Specialist

Reviews and adjudicates claims in accordance with claim processing guidelines. C...

Location

United States

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

December 15, 2025

Requirements

Experience in a quality and production environment
Attention to detail
Ability to use multiple computer applications at one time

Job Responsibility

Reviews and adjudicates claims in accordance with claim processing guidelines
Determine and understand the coverage provided under a member's health plan
Efficiently use multiple systems and screens to obtain and record claim information
Review claims information to determine the nature of a member's illness or injury
Identify claim cost management opportunities and refer claims for follow up
Make claim payment decisions
Process claims accurately to enhance customer satisfaction and retention
Process claims within quality and production standards
Assist team members in support of achieving team, office, regional, and national goals

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Property Claims Specialist

We’re working with a global broker known for handling complex risk. They’re look...

Location

United Kingdom , Leeds

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven track record of managing claims end-to-end
Familiar with domestic and/or commercial property policies
Experience with CMS platforms and Microsoft Office

Job Responsibility

Manage a portfolio of property claims from notification to resolution
Accurately assess policy coverage and determine liability
Liaise with loss adjusters, contractors, and customers
Ensure claims are settled efficiently, fairly, and within SLA
Maintain clear, accurate, and professional documentation
Escalate complex cases as needed, supporting a team-focused approach
Handle incoming claims and guide policyholders through the process
Investigate commercial property damage claims
Communicate regularly with stakeholders to keep claims moving
Collaborate with internal teams (underwriting, risk, customer care)

Fulltime

Construction Engineer (Construction Claims Specialist)

The Honolulu Authority for Rapid Transportation (HART) is the public transit aut...

Location

United States , Honolulu

Salary:

72520.00 - 103210.00 USD / Year

Honolulu

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering from an accredited college or university. Degrees in related disciplines demonstrating equivalent knowledge may also be considered
Minimum of 10 years' experience in construction management
At least 3 years of experience demonstrating substantive knowledge of contract management, change orders, or construction fieldwork
Experience on major public transit construction projects or within legal departments/law firms is preferred but not required
Strong written and oral communication skills
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Candidates must meet the health and physical condition standards necessary to perform the essential duties of this position effectively

Job Responsibility

Review contracts, project documentation, and correspondence to identify potential claims issues
Analyze contractor claims for validity and prepare detailed reports with findings and recommendations
Interpret terms and conditions in proposals, awards, and contracts
Communicate with HART project managers and staff to gather project documentation and facts relevant to claims
Prepare reports, chronologies, summaries, and other documents to support HART's position on claims
Collaborate with construction management staff and experts to evaluate and monitor claims
Develop correspondence, task orders, and other claims-related documents
Create reports using Word, Excel, PowerPoint, and other software as required
Organize claims materials and files to ensure appropriate access for all stakeholders
Strategize with project managers, corporate counsel, or other involved parties to provide litigation support for claims

What we offer

Medical, prescription drug, vision, dental, and life insurance plans
Generous vacation and sick leave, earning up to 21 days per year
13 paid holidays annually (14 days during election year)
Retirement plan contributions through the Employees' Retirement System (ERS)
Deferred compensation options to invest pre-tax income for retirement
Flexible spending accounts for health and dependent care expenses
Pre-tax transportation benefits, including TheBus and vanpool options
Access to confidential counseling services through the Employee Assistance Program (EAP)
Additional perks include training opportunities and employer-funded Holo Card for eligible employees to use on public transit
Eligibility for the public Service Loan Forgiveness (PSLF) program, supporting employees dedicated to public service

Fulltime

Claim Benefit Specialist

Claim Benefit Specialists have the opportunity to enhance and improve member sat...

Location

United States , Hartford

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

December 17, 2025

Requirements

Experience in a quality and production environment
Attention to detail
Ability to use multiple computer applications at one time
Must be able to go onsite in Hartford, CT
High School diploma or equivalent

Job Responsibility

Reviews and adjudicates claims in accordance with claim processing guidelines
Determine and understand the coverage provided under a member's health plan
Efficiently use multiple systems and screens to obtain and record claim information
Review claims information to determine the nature of a member's illness or injury
Identify claim cost management opportunities and refer claims for follow up
Make claim payment decisions
Process claims accurately to enhance customer satisfaction and retention
Process claims within quality and production standards
Assist team members in support of achieving team, office, regional, and national goals

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

!

Employee Relations Specialist

As an Employee Relations Specialist, you will be leveraging your skills in Claim...

Location

United States , Beaverton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least three years of experience in an Employee Relations Specialist role or a similar position
Proficiency in Claim Administration
Excellent Communication skills
Demonstrated experience in Complaint Handling
Familiarity with Compliance procedures and regulations in employee relations
Proven ability in Disciplining Employees in a fair and consistent manner
Experience in conducting Employee Relations Investigations
Experience in designing and delivering Employee Training programs
Experience in dealing with Union Grievances
Knowledge of NeoGov software is a plus

Job Responsibility

Conduct thorough investigations related to employee relations matters
Address and resolve employee relations issues efficiently
Provide expert guidance on labor and employment matters
Support in developing innovative workforce policies related to employee relations
Assist in the creation and implementation of training programs for employees
Handle complaints and administer claims related to employee relations
Ensure adherence to compliance and disciplinary measures
Manage and resolve union grievances
Use NeoGov for efficient process management
Prepare and maintain detailed investigation reports

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Major / Complex Loss Mid-Market Loss Adjuster

My client, a global loss adjusting company are currently looking for Loss Adjust...

Location

United Kingdom , Scotland

Salary:

40000.00 - 50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Extensive experience of property or similar claims
Experience of excellent relationship management with clients
ACILA qualified or significant progress towards

Job Responsibility

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development
Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured
Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate
Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
Calculating and agreeing settlement of claims, and preparing final reports
Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
Identifying and developing business opportunities for self and team

Fulltime

Major / Complex Loss Mid-Market Loss Adjuster

My client, a global loss adjusting company are currently looking for Loss Adjust...

Location

United Kingdom , London

Salary:

50000.00 - 65000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Extensive experience of property or similar claims
Experience of excellent relationship management with clients
ACILA qualified or significant progress towards

Job Responsibility

Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development
Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured
Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate
Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
Calculating and agreeing settlement of claims, and preparing final reports
Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case
Identifying and developing business opportunities for self and team

Fulltime

Claims Experience Specialist

Airbnb

Location:
Canada

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 16, 2025

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