Claims Executive Job at Brown & Brown UK (Clevedon)

Claims Executive

Brown & Brown UK

Location:
United Kingdom , Clevedon ▼
Newport
Poole

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently looking for an experienced Claims Executive to join the professional and welcoming claims team. Our regional team possesses a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors whether it be construction, manufacturing, transport, waste process or the food industries. The objective being to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be a client facing, technically minded Claims Exec that can look after an allocation of clients and can also lead and help develop others. This is a good long term opportunity that will suit a person with strong claims knowledge in commercial insurance and someone looking to progress by taking on wider responsibilities and managing others.

Job Responsibility:

Manage/handle allocated client claims, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, liaising with Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, ensuring swift settlement of claims and maintaining accurate computer records
Identifying any Risk Management needs for clients and liaising with our Risk Management or Broking colleagues, wherever a short fall is identified
Being confident in discussing the needs with the client and making the necessary introductions and promoting the RM benefits offered by B&B
To be proactive in the arrangement & management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI for the purpose of such meetings
To be available for client and/or adjuster meetings at the request of the client and in case of emergency to assist clients with their claims
Produce Claims information & reports for client renewals in good time and within specified deadlines
Utilising claims data to provide clients with claims analysis, offering insights for risk improvement and ultimately reducing the total cost of claims
Collaborate with colleagues in both broking and new business teams to ensure the provision of good quality claims data, and the provision of our claims proposition to both existing clients and any prospective clients
To be involved in new business presentations detailing the B&B claims service and how this will be provided
Produce statistics, reports and information as required
Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties
Be conversant with and adhere to the Company’s Complaints Procedures
Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated
Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations

Requirements:

Proven long term experience working in a claims environment – either within Broking, Insurer or Loss Adjusting
General insurance claims experience spanning a cross-class of commercial insurance products
Self motivated with a strong sense of ownership and accountability constantly striving to provide clients with best in class claims service
Technically minded and happy to accept referrals for technical opinion from peers/direct reports
Strategic dynamic thinking with the ability to identify solutions for complex claims
Proactively arrange and manage client meetings to review claims experience, offer trend analysis and advice on improving claims loss ratios
Ability to lead, motivate and develop a team of claims professionals
Desire to mentor & coach junior members of the team
Excellent presentation skills with strong experience of Powerpoint, Excel and MS word
Confident and experience in client facing roles, including chairing meetings and leading the agenda and conversation with clients

Nice to have:

Qualified to ACII level desirable but not essential
Acturis insurance broking software knowledge is an advantage

What we offer:

Pension
25 days holiday + Bank Holidays + Holiday Purchase Scheme (up to 5 days)
Individual Private Medical
Life Assurance
flexible benefits post probation
Joint Pension contribution scheme
An environment built around career and personal development including fully funded qualifications (post probation)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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