Claims Executive

• Handle new claims and keep track of ongoing ones
• Look into each claim to check if it’s covered by the policy
• Record and update claim details clearly and accurately
• Keep a full record of what’s been done on each claim
• Send all the right documents to insurers or other providers
• Answer phone calls and deal with customer questions
• Manage all incoming and outgoing paperwork on time
• Work with others like insurers, engineers, and loss adjusters to move claims forward
• Help customers through each step of the claims process
• Send out payment cheques as soon as they arrive
• Use a daily task list to stay on top of open claims

• A good understanding of FCA rules
• Experience following company systems and processes
• Some background in insurance or claims is preferred
• Knowledge of Acturis and Windows Virtual Desktop would be a bonus
• Can work independently and take initiative
• Works well with others and communicates clearly
• Writes and speaks in a professional and friendly way
• Can manage time well and stay organised
• Is motivated, positive, and able to handle challenges
• Is confident using Word, Excel, and Teams
• Wants to keep learning and growing in their career

Knowledge of Acturis and Windows Virtual Desktop