This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you passionate about helping people? Do you enjoy solving problems and finding creative solutions? Do you have excellent communication skills in both English and French? If you answered yes to these questions, we are looking for someone like you to join a dynamic team!
Job Responsibility:
Review system, claim documents and contract to confirm if eligibility requirements are met
Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information
Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member
Responsible for declination letter to Plan Sponsor and Plan Member accordingly
Adjudicate and manage the claim if expected to be for a limited duration (known as Quick Pay claims)
If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation
File documents accordingly
Requirements:
Minimum of one year within a customer service environment
Must be able to understand complex instructions and basic contractual language
Knowledge of basic medical terminology
Strong typing and data entry skills
Proficiency with Microsoft Office programs
Demonstrates excellence in phone etiquette and client service
Strong and effective organizational and time management skills with the ability to manage multiple priorities
Nice to have:
Excellent oral and written communication skills in both French and English