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Claims Engineers technical experts for claims damage estimate reviews and queries, they investigate and review Estimates, customer images and repair methods in an effective and efficient manner to determine repair safety and costs controls for our customers. The Claims Engineer will be responsible for their own workloads to ensure we are getting back to repairers or frontline claims teams in a timely manner and the remit is to ensure we maintain a high level of repair safety and maintain a good average repair cost. The claims Engineer will be required to work across multiple brands, products and functions dealing with all types of estimates including approved networks, non-approved networks, and retrospective audits of repairs.
Job Responsibility:
To be a subject matter expert for claims engineering department
Ensuring we follow the standards below: Estimates are assessed to determine good outcomes are reached for customers and suppliers
Ensure all referrals have been identified such as unrelated damage or modifications
Complete all allocated training to remain up to date with the latest technology, repair methods and FCA regulations for working within claims
Be aware of and take action to mitigate supplier risks and protect the business from exposure to risk by reporting to your management team
Be a point of reference for the engineering team
Work as directed by the Claims Engineering Manager and Senior
Ensure efficient and effective management of workloads & Daily allocation of work
To promote the Admiral Culture
Provide support to your peers
Requirements:
Associate IAEA qualification (or working toward) is essential
AQP Qualification is essential
Evidence understanding of business requirements and delivery
Ability to problem solve and use own initiative
Strong verbal communication skills
Maintain up to date knowledge of repair techniques, tools, methods, and materials as used in a modern-day repair organisation
Approachable for staff
Good organisational skills
The ability to work to tight deadlines and therefore be able to prioritise a workload effectively
The individual should be able to demonstrate a flexible approach to teamwork
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