Claims EDI Helpdesk Support

• Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues
• Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats, transactions, and connectivity
• Document all interactions and resolutions in the appropriate tracking systems
• Collaborate with internal teams to escalate and resolve complex issues
• Educate callers on EDI processes, requirements, and available resources
• Maintain up-to-date knowledge of Indiana Medicaid policies

• High school diploma or equivalent
• associate degree or higher preferred
• 1+ years of experience in customer service, helpdesk support, or healthcare claims processing
• Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems is a plus
• Strong verbal communication skills and phone etiquette
• Ability to work independently in a remote environment with minimal supervision
• Proficiency in Microsoft Office and helpdesk ticketing systems
• Must be able to successfully pass a background check with no felony convictions
• Must be eligible to pass a DOI (Department of Insurance) compliance screening, as required by the client and Indiana Medicaid program

Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems is a plus