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Working in our Store Operations & Support team, this role supports Profectus users in the day-to-day management of agreements and claims, helping to ensure information is accurate and up to date. You will assist with group and one-on-one training, prepare and distribute regular reports for stakeholders, and support audit activities by validating claims. Working closely with the Senior Claims Data Analyst, you will help respond to ad-hoc requests, maintain process documentation, and contribute to the smooth running of claims processes.
Job Responsibility:
Assist Profectus users with creating error-free agreements, updating information in existing agreements, and managing claims
Support the delivery of group user training sessions and conduct one-on-one training with users as required
Update process flowcharts on a regular basis to ensure information remains current and accurate
Prepare and distribute regular reports to stakeholders, such as the Monthly Agreements Report and Monthly Claims Approval Report
Provide distributor breakdown reports to suppliers when requested
Support the Profectus audit process by validating missing claims
Assist the Senior Claims Management Analyst with ad-hoc stakeholder requests and help resolve day-to-day process issues
Requirements:
1-2 years’ experience in a similar role, ideally within claims, data, analytics, or a business-focused environment
Intermediate to advanced Microsoft Excel skills, with the ability to analyse data and produce meaningful insights
Excellent written and verbal communication skills, with the confidence to deliver training and liaise with a wide range of stakeholders
Highly adaptable and comfortable working in an environment with evolving processes and priorities
Exceptional attention to detail, with the ability to identify, investigate, and resolve process issues
Proactive, results-driven, and willing to take initiative with a hands-on, practical approach
Nice to have:
Experience in analytics or business analysis is advantageous
Qualifications in Business, Analytics, Statistics, or Finance are desirable but not essential for someone with a strong appetite to learn and take on new challenges
What we offer:
Career growth and development opportunities in a supportive and collaborative working environment
Access to discounts across all our affiliated brands, as well as other retail partnerships
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