Claims Contact Centre Agent Job at Office Angels (Reading)

Technical support specialist - l2 - customer care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

32.50 - 33.00 CAD / Hour

Randstad

Expiration Date

June 01, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Technical Support Specialist - L2 - Customer Care

Are you a technical problem-solver who excels at deconstructing complex issues w...

Location

Canada , Mississauga

Salary:

Not provided

Randstad

Expiration Date

June 14, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary of $32.50/hour
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

New

Gl Manager

Location

China , Shanghai

Salary:

320000.00 - 380000.00 CNY / Year

Randstad

Expiration Date

August 03, 2026

Requirements

Bachelor’s degree in Finance or Accounting
CPA or Intermediate title is preferred
Over 3 years of GL experience, ideally with 7-8 years in an MNC manufacturing environment
Proven hands-on proficiency with SAP or JDE systems
Strong communication skills with a proactive and flexible professional attitude

Job Responsibility

Perform monthly closing and prepare financial statements in accordance with CAS and IFRS
Manage comprehensive tax filings and planning while ensuring strict regulatory compliance
Standardize accounting workflows and oversee the daily performance of the finance team
Coordinate internal and external audits and maintain robust internal control systems

Fulltime

New

Sen Teaching Assistant

Unlock Your Potential: SEN Teaching Assistant Role in Worthing! Are you ready to...

Location

United Kingdom , Worthing

Salary:

85.00 - 95.00 GBP / Day

Randstad

Expiration Date

June 13, 2026

Requirements

At least 6 month to 1 year of experience working with students with special educational needs, particularly those with Autism, brain injury, and complex needs
Demonstrated ability to effectively manage challenging behaviors and adapt teaching strategies for nonverbal learners
Outstanding interpersonal skills for collaborating with students, staff, and parents
A true understanding and commitment to supporting students with disabilities
A positive, can-do attitude ready to tackle challenges creatively
Pass grade in GCSE Maths and English

Job Responsibility

Provide targeted support to students with diverse special educational needs, including Autism Spectrum Disorder and those recovering from brain injury
Implement effective behavior management strategies, fostering a positive and safe learning environment
Adapt teaching approaches to meet the unique needs of nonverbal learners, ensuring their engagement and progress
Work hand-in-hand with teachers and other specialists to create cohesive and supportive learning plans
Maintain meticulous records of student development, celebrating their achievements and tracking progress
Offer personal care and hygiene assistance with dignity and respect, as required
Embrace continuous learning through on-the-job training and professional development opportunities
Actively contribute to a positive and inclusive classroom atmosphere where every student feels valued

What we offer

Competitive Daily Pay: Earn £85-£95 per day
Pathway to Permanency: temporary-to-permanent contract opportunity
Consistent Hours: Monday-Friday, 9 am-4 pm (term time only)
Invest in Your Growth: comprehensive on-the-job training and professional development
Supportive Community: collaborative and inclusive environment
Career Advancement: opportunities for career growth
Meaningful Impact: make a real difference in the lives of students
Unique Environment: engaging educational setting embracing innovative learning approaches

Fulltime

New

Special Educational Needs Teaching Assistant

Randstad Education is searching for a compassionate and resilient SEN Support As...

Location

United Kingdom , Worthing

Salary:

89.00 - 95.00 GBP / Day

Randstad

Expiration Date

August 04, 2026

Requirements

Experience: Proven history supporting learners with SEN (ASD, ADHD, or SEMH) is essential
Stability: Someone looking for a long-term home within a school community
Temperament: A calm, 'unflappable' nature with the ability to act as a mentor during challenging moments
Qualifications: Level 2 or 3 TA qualification is preferred, but substantial relevant experience is highly valued

Job Responsibility

Bespoke 1:1 Support: Provide a consistent and safe foundation for specific students, helping them navigate the school day
EHCP Implementation: Work directly with Education, Health and Care Plans to deliver personalized learning goals
Emotional Regulation: Use specialist de-escalation and behavioral techniques to help students manage their emotions and stay focused
Promoting Autonomy: Assist with social skills and personal care, always prioritizing the student's dignity and independence
Multi-Agency Collaboration: Work alongside SENCOs, therapists, and teachers to ensure a 'whole-child' approach to support

What we offer

Steady Income: Reliable daily rates with no umbrella company deductions
Career Growth: Access to specialized SEN training and professional development
Consistency: A predictable Monday-to-Friday routine that respects your work-life balance
Meaningful Work: The chance to be a key figure in a child's developmental success story
training and education
Safeguarding & Prevent

Fulltime

New

Sen Teaching Assistant

Location

United Kingdom , Worthing

Salary:

88.00 - 115.00 GBP / Day

Randstad

Expiration Date

June 13, 2026

Requirements

GCSEs in Maths and English are required
Further qualifications in SEN are desirable but not essential
Experience working in SEND settings is desirable but not essential
A willingness to learn and build strong relationships with students is key
Excellent communication and interpersonal skills
Patience
Empathy
A flexible approach to education
The ability to work both independently and as part of a team is essential
Ability to work with learners that have various learning difficulties

Job Responsibility

Providing teaching assistance to the teacher defined according to weekly/daily/seasonal planning of the teacher
Working 1:1 with students
Providing group and/or individual activities, planned by the teacher
Working individually with learners/students to develop work
Supporting the general well-being of learners within the structure of the school
Monitoring and evaluating students' learning under the guidance of the teacher
Assisting teachers in the use of relevant management strategies to ensure a purposeful environment for teaching and learning to take place
Supporting all learners in their planned structured work in all curriculum areas

What we offer

Fully funded training and qualifications
On-site parking
Extensive grounds
Free hot lunch from the on-site cafeteria
Team days and events
Supportive management
Brilliant career progression opportunities
A unique teaching approach
Brilliant salary and benefits package
Cycle to work and tax-free childcare vouchers

Fulltime

New

1:1 Teaching Assistant

This is the job where you can make a difference and change lives, not many jobs ...

Location

United Kingdom , Worthing

Salary:

85.00 - 97.00 GBP / Day

Randstad

Expiration Date

June 13, 2026

Requirements

Relevant childcare, teaching assistant or care experience (Must be able to provide references)
Eligibility to work in the UK
Experience supporting children or adults with SEN needs (desirable)
Calm, nurturing and resilient individual
GCSE Maths and English or equivalent

Job Responsibility

Supporting learners on a 1:1, small group and whole class basis
Supporting the educational and general well being of SEN learners
Promoting, encouraging and creating a fun and engaging learning environment

What we offer

Incredible rates of pay + welcome bonus
Full training and continued support
Car lease scheme/bike to work scheme
Free onsite hot meals
Access to onsite facilities
Free parking
Fully equipped staff room with games/vending machines and relaxing recliners

Fulltime

Claims Contact Centre Agent

Office Angels

Location:
United Kingdom , Reading

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Claims Contact Centre Agent

Technical support specialist - l2 - customer care

Claims Handler – Night Agent

Technical Support Specialist - L2 - Customer Care

Gl Manager

Sen Teaching Assistant

Special Educational Needs Teaching Assistant

Sen Teaching Assistant

1:1 Teaching Assistant

Our AI answers in your language

Claims Contact Centre Agent

Office Angels

Location:United Kingdom , Reading

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 28, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Claims Contact Centre Agent

Technical support specialist - l2 - customer care

Claims Handler – Night Agent

Technical Support Specialist - L2 - Customer Care

Gl Manager

Sen Teaching Assistant

Special Educational Needs Teaching Assistant

Sen Teaching Assistant

1:1 Teaching Assistant

Location:
United Kingdom , Reading

Category:
Call Center

Contract Type:
Not provided

Job Posted:
February 28, 2026