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Claims Contact Centre Agent

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Office Angels

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Location:
United Kingdom , Reading

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

24500.00 GBP / Year
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Job Description:

Are you a confident communicator with a passion for delivering exceptional customer service? Our client is seeking a dedicated Claims Contact Centre Agent to join their vibrant team!

Job Responsibility:

  • Handling inbound and outbound calls related to claims
  • Engaging and communicating with a diverse range of customers and staff
  • Gathering information efficiently to assist in investigating claims
  • Performing administrative tasks to support the claims process and payment

Requirements:

  • Excellent Customer Service Skills: Ability to empathise and engage with customers
  • Strong Telephone Manner: A confident and friendly phone presence
  • Literacy and Numeracy Skills: For processing claims accurately
  • Time Management & Organisation: You'll need to manage your workload efficiently
  • Good Communication Skills: Able to collate information and convey it clearly
  • Computer Literate: Comfortable using various software and systems
What we offer:
  • Hybrid Working: Enjoy the flexibility of working from home
  • Free Bus Pass: For you and your family upon joining!
  • Annual Leave: 25 days plus bank holidays
  • Health Benefits: Basic health insurance cover after probation, with an option to upgrade
  • Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets
  • Travel Benefits: Discounted train travel for you and your family after 6 months service
  • Cycle to Work Scheme: Promote a healthy lifestyle!
  • Shares Scheme & Pension: Secure your future with our generous pension plan
  • Employee Assistance Programme: Access to 24/7 mental health support
  • Discretionary annual bonus

Additional Information:

Job Posted:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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