Claims Contact Centre Agent Job at Office Angels (Reading)

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Solution Engineer-Digital Native

Microsoft is on a mission to empower every person and every organization on the ...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

7+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience.

Job Responsibility

Scale Customer Engagements
Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team and helping lead sales strategy
Uses knowledge of customer context, and deep technical, domain, and Digital Native industry knowledge to build credibility with customers
Leads and ensures complex technical wins
Ensures alignment of Microsoft technologies with future sector standards and requirements, driving customer case studies and references
Leverages knowledge of resources, demo sites, Customer Success Unit and proactively engages product teams to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs
Solution Design and Proof
Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on Azure products and position solutions against competitors
Adapts and extends architecture patterns to accommodate complex customer requirements and drive integration solutions for Digital Native industry customers.

Fulltime

New

Product Manager

We’re looking for a Product Manager to help shape and scale innovative data-driv...

Location

Czech Republic; Portugal , Prague; Lisbon

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Domain knowledge or prior exposure to border management, travel technology, passenger data (API/PNR) or identity solutions
Experience working with API driven, data intensive platforms or high volume transaction systems
Experience with platform-based products or complex, distributed architectures
Background in regulated industries (e.g. government, transportation, security, critical infrastructure), with an appreciation for compliance, policy, and data governance
A genuine curiosity and interest in travel, border, identity, and data ecosystems, and how they shape operational workflows and user journeys
Experience collaborating with UX teams or applying UX and usability principles in product discovery
Ability to create lightweight prototypes or concepts (using low-code, no-code, or AI-assisted tools) to support early validation
Familiarity with AI-assisted analytics, data exploration, or prototyping workflows

Job Responsibility

Lead product discovery to identify customer problems and opportunities related to data exchange, compliance, and operational decision making, leveraging AI enabled tools to accelerate insight generation
Define and clearly articulate product vision, strategy, and measurable outcomes, ensuring alignment with portfolio and business objectives
Translate complex data flows, regulatory requirements, and customer business processes into clear, prioritized product requirements and roadmaps
Work closely with Product Owners and technical teams to drive agile delivery of scalable, secure, and high-performance data platforms
Apply AI across the product lifecycle — including data analysis, pattern identification, requirements exploration, prototyping support, and decision support
Build business cases and value propositions, including leveraging large-scale operational datasets to generate actionable insights and differentiated customer value
Partner with Product Marketing and Commercial teams to shape go-to-market narratives, positioning, and messaging for data and platform capabilities
Support sales and bid teams during government and enterprise tenders, acting as a subject-matter expert in data products, APIs, and compliance-driven solutions
Define and track product success metrics, including adoption, transaction volumes, performance, data utilization, compliance alignment, and business impact
Continuously assess market trends, regulatory changes (e.g. passenger data, border security), and emerging technologies (particularly AI and data platforms)

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Training platforms including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

New

Supervisor-Housekeeping

Location

Morocco , Taghazout Bay

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

New

Payroll Clerk

We are looking for a detail-oriented Payroll Clerk to support payroll and timeke...

Location

United States , South Bend

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
At least 1 year of experience using a payroll or timekeeping platform such as eTime or a comparable system
At least 1 year of experience working in a union-based environment
Advanced Microsoft Excel skills with experience in reporting, spreadsheet management, and data reconciliation
Strong attention to detail and the ability to manage payroll information accurately in a deadline-driven setting
Ability to investigate and resolve payroll discrepancies independently while maintaining organized records
Effective written and verbal communication skills for working with employees, supervisors, HR, and operations teams

Job Responsibility

Oversee daily timekeeping and payroll activities by reviewing employee time records, entering updates, and resolving exceptions before payroll is finalized
Work closely with supervisors and production staff to confirm hours worked, output-related information, and incentive earnings so payroll data remains accurate
Reconcile payroll details against production and attendance records to identify mismatches and correct discrepancies promptly
Maintain production and payroll-related information across timekeeping and operational systems with a high degree of accuracy
Prepare shift-based summaries, reports, and spreadsheet trackers that support planning, reporting, and day-to-day operations
Process approved pay corrections and document adjustments clearly to support audit readiness and payroll accuracy
Address employee questions related to pay, timecards, deductions, and corrections in a thorough and timely manner
Coordinate with Human Resources to help ensure payroll practices align with union agreements, benefits administration, and internal compliance standards
Track union dues and assist with payroll audits, reporting, recordkeeping, and other administrative support tasks as needed
Provide support for process improvements, team training, label printing, and basic accounting-related duties when assigned

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

New

Guest Services Agent

We are New York's Luxury Lifestyle Icon. To inspire meaningful connections… To c...

Location

United States , New York

Salary:

30.00 - 38.00 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Knowledge of Front Desk Operations with good communication skills
Physical mobility as lifting, walking, bending and moving objects up to 50 lbs
Speaking, writing and reading English is required
Positive attitude and willing to learn is must

Job Responsibility

Check in guest in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged
Arrange for luggage to be delivered to guest room
Issue correct keys to the guest
Check out guest at end of stay
Ascertain guest satisfaction, collect keys, post late charges and present bill to guest
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Make change, cash checks, exchange foreign currency
Reconcile all transactions at the close of each shift

What we offer

Access to a robust benefit plan

Fulltime

New

Guest Services Agent

The Four Seasons Hotel New York Downtown is looking for a Guest Services Agent w...

Location

United States of America , New York

Salary:

30.00 - 38.00 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Knowledge of Front Desk Operations
Good communication skills
Physical mobility as lifting, walking, bending and moving objects up to 50 lbs
Speaking, writing and reading English
Positive attitude and willing to learn
Flexible schedule and ability to work all shifts (Mornings, Evenings, Overnights), weekends and holidays
Work authorization for the location is required

Job Responsibility

Check in hotel guests efficiently and friendly
Assure guest is assigned type of room requested and correct rate
Arrange luggage delivery
Issue correct keys
Check out guest at end of stay
Ascertain guest satisfaction, collect keys, post late charges, present bill
Settle bill accurately via credit card or cash
Maintain balanced bank assigned by hotel
Make change, cash checks, exchange foreign currency
Reconcile all transactions at close of each shift

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

New

Centralized Operations Reservations (CORE) Agent

Location

Canada , Toronto

Salary:

24.64 - 28.75 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent communication and problem solving skills
Attention to detail and the ability to multitask
Strong computer literacy
Knowledge of phone operations
High degree of patience and work with discretion
Outgoing personality and a can-do approach to any task
Open availability and the ability to work all shifts including weekends, overnights, and holidays
Smart Serve Certification
Legal work authorization in Canada

Job Responsibility

Selling the hotel and providing information to prospective guests
Capturing sales from incoming calls
Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
Ensuring guests are well looked after from the start
Providing general information about the hotel
Assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of Room Service and Housekeeping Team

What we offer

Paid time off, including vacation days, floating days, and sick days
Employee Travel Program that includes complimentary room nights and employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services
Excellent Training and Development opportunities
Educational assistance, access to E-Cornell University online courses at discounted pricing
In-house training workshops
Complimentary Employee Meals
Extended flex benefit plan including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off

Fulltime

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Claims Contact Centre Agent

Job Description

Job Responsibility

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