Claims Contact Centre Agent Job at Office Angels (Reading)

Technical support specialist - l2 - customer care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

32.50 - 33.00 CAD / Hour

Randstad

Expiration Date

June 01, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Technical Support Specialist - L2 - Customer Care

Are you a technical problem-solver who excels at deconstructing complex issues w...

Location

Canada , Mississauga

Salary:

Not provided

Randstad

Expiration Date

June 14, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary of $32.50/hour
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

New

Markets Risk & Controls - Preventative Booking Controls Implementation Specialist

Are you looking for a career move that will put you at the heart of a global fin...

Location

Poland , Warsaw

Salary:

223400.00 - 380400.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

University degree in a related field
Relevant industry experience preferred in Markets business management, operational risk, middle office, technology, product control or other relevant control function
Strong working knowledge and subject matter expertise in Markets traded products and related control principles
Experience in working with technology teams and understanding of the change management process
Effective negotiation and relationship skills, comfortable in responding to and managing challenging stakeholders
Excellent communication skills up to senior level
A proactive and 'no surprises' approach in communicating issues and strength in sustaining independent reviews
Strong problem solving and analytical skills with a Risk and Controls mindset

Job Responsibility

In-depth analysis of booking processes across multiple applications
Define business requirements for proposed controls to meet regulatory commitments and business objectives
Collaborate effectively with Sales/Trading, Technology, Operations and other functions
Ensure that delivered functionality meets business requirements
Plan and execute seamless go-live of new controls
Contribute to project management activities governing controls implementation
Investigate control failures and drive forward control enhancement initiatives

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

New

Margin and Collateral Operations – Product & Business Development

Margin & Collateral Optimisation within Markets Operations helps mitigate risk a...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BA/BS degree preferred
Significant experience in margin and collateral, with a strong appreciation of margin regulations, securities products, practices and risks, and/or product/service design, execution and delivery of change projects, preferably at large financial services firm
Strong communicator who is articulate and concise demonstrated success interacting with business, operations, and technology stakeholders
Innovative, flexible, collaborative, and proactive
Thinks logically and is good at problem solving
Result orientated
Able to write clearly and concisely, to present ideas and proposals to senior decision makers without technical jargon
Demonstrate sound judgement and a strong risk management mindset, demonstrated through implementing sound controls and processes
Ability to establish and build trust with professionals throughout the business and other stakeholder groups
Awareness of best practice perspectives, maintaining a balanced and fresh viewpoint

Job Responsibility

Operate as a senior member of the Product & Business Development team
Product Specialist: perform product development and strategy for a specific product line and/or service ensuring consumer expectations are met or exceeded
Lead development initiatives: ensuring comprehensive requirements are defined in line with the overall product/service design, drive testing and delivery
Ensure product and/or service developments are well executed: delivered on time and within budget
Work effectively with Citi and industry stakeholders: partnering closely with key groups such as Technology, Markets business, Operations, Risk other supporting functional groups and vendors
Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations
Demonstrate deep knowledge of margin and/or collateral optimization

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

New

Stepdown RN

As our Registered Nurse at CHI St. Vincent in Stepdown Unit, you will help patie...

Location

United States , Sherwood

Salary:

40.00 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Registered Nurse: AR, upon hire and Basic Life Support - CPR, within 30 Days and Advanced Cardiac Life Support, within 12 - months
Previous step down and/or ICU experience

Job Responsibility

Provide direct patient care, including medication administration, monitoring vital signs, and managing complex patient needs
Collaborate effectively with physicians, other healthcare providers, and patients and their families
Checking patients' health status daily and making note of any changes or concerns
Caring for multiple patients throughout the same shift, often varying in age and condition
Monitoring patients with life-saving medical equipment such as IVs, catheters, feeding tubes and ventilators
Providing a comfortable and secure environment for the patient while acting as their advocate

What we offer

health/dental/vision
FSA
matching retirement plans
paid time off
tuition assistance
adoption assistance
medical
prescription drug
dental
vision plans

Parttime

New

UX Director

Our agency client is seeking a UX Director to support a high-impact engagement f...

Location

United States

Salary:

70.00 - 100.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Director-level experience in UX, CX, service design, or product design
Proven track record shaping complex digital products, services, or platforms
Strong systems thinking with deep expertise in user journeys, workflows, and end-to-end experience design
Experience working within sprint-based product teams or agile environments
Strong experience leading research, interviews, and synthesis at a strategic level
Ability to connect user needs, business strategy, and technical feasibility
Comfortable working with senior cross-functional teams and operating with a high degree of autonomy
Strong client presence, with the ability to present to and influence senior stakeholders
Excellent communication, facilitation, and strategic thinking skills

Job Responsibility

Lead UX and CX strategy across complex product journeys, systems, and workflows
Define the future-state vision for a large-scale digital product over a multi-year horizon
Identify opportunities where emerging technologies (including AI) can enhance the user experience in meaningful, credible ways
Translate research, insights, and ambiguity into clear experience direction and strategic recommendations
Shape end-to-end journey logic, service flows, and system-level experience opportunities
Develop research approaches, including interview frameworks, testing plans, and UX hypotheses
Collaborate closely with senior cross-functional teams across strategy, design, and client leadership
Operate independently to bring structure, clarity, and momentum to complex problem spaces
Present strategic thinking and recommendations to senior client stakeholders, facilitating high-level discussions and decision-making
Support and co-facilitate client workshops in partnership with senior creative and strategy leadership

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

Fulltime

New

Cardiac Thoracic ICU Nurse

As a Registered Nurse (RN), you will be a pivotal healthcare professional, deliv...

Location

United States , Phoenix

Salary:

35.00 - 58.63 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Graduate of an accredited school of nursing, upon hire
One year recent acute care experience, upon hire
Registered Nurse: AZ, upon hire
Basic Life Support - CPR, upon hire
Advanced Cardiac Life Support, within 6 months

Job Responsibility

Provides comprehensive, safe, and effective, evidence-based nursing care to achieve desired health outcomes for the patient
Organizes and prioritizes patient care activities
Documents the nursing care plan
Documents changes in patient condition and response to interventions
Demonstrates accountability for own ethical behavior
Serves as an advocate for patients needs
Demonstrates the ability to recognize and adapt to changes in patients condition
Utilizes SBAR format tool to notify physicians

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including 401(k)
403(b)
other defined benefits offerings

Fulltime

Claims Contact Centre Agent

Office Angels

Location:
United Kingdom , Reading

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

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