Claims Contact Centre Agent Job at Office Angels (Reading)

Technical support specialist - l2 - customer care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

32.50 - 33.00 CAD / Hour

Randstad

Expiration Date

June 01, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Technical Support Specialist - L2 - Customer Care

Are you a technical problem-solver who excels at deconstructing complex issues w...

Location

Canada , Mississauga

Salary:

Not provided

Randstad

Expiration Date

June 14, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary of $32.50/hour
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

New

Cook

Location

United States , Cranford

Salary:

17.00 - 20.40 USD / Hour

Atria Senior Living

Expiration Date

Until further notice

Requirements

High School Diploma or General Education Degree (GED)
One (1) to three (3) years of experience as a cook in a hospitality or healthcare environment
Food handlers permit as required by state law and/or Company standards
Ability to read and follow recipes, guides, cleaning schedules and logs

Job Responsibility

Join the kitchen staff in preparing and cooking food for our residents
Build positive relationships with residents, employees and coworkers
Understand that dining in the restaurant-style atmosphere can be the highlight of our residents’ day
Maintain the kitchen in a clean, safe and sanitary condition at all times

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Parttime

New

General Operative - De-vegetation / Civils

Job Opportunity: General Operative (De-Veg) Location: Birmingham (Flagship Civi...

Location

United Kingdom , Birmingham

Salary:

16.60 - 17.00 GBP / Hour

Randstad

Expiration Date

May 29, 2026

Requirements

CSCS Card: Green (Labourer) or higher is essential
De-Veg Experience: Proven experience in commercial or industrial vegetation clearance
Safety Awareness: A strong understanding of site safety, particularly around heavy plant machinery
Reliability: Ability to commute to various sites across the Birmingham area

Job Responsibility

Vegetation Clearance: Using strimmers, brushcutters, and hand tools to clear scrub and weeds
Waste Management: Operating wood chippers and ensuring the safe disposal of green waste
Site Maintenance: Supporting the wider civils team with general groundworks and keeping the site perimeter secure and tidy

New

Full Charge Bookkeeper

We are looking for an experienced Full Charge Bookkeeper to support a company in...

Location

United States , Little Egg Harbor Township

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a Full Charge Bookkeeper or similar accounting role
Demonstrated background in bank reconciliations, credit card reconciliations, and sales tax processing
Working knowledge of accounts payable and accounts receivable procedures
Ability to manage bookkeeping responsibilities independently with strong attention to detail
Proficiency in maintaining accurate financial records and resolving account discrepancies
Strong organizational skills and the ability to meet recurring deadlines in a Contract assignment

Job Responsibility

Oversee full-cycle bookkeeping functions to maintain complete and accurate financial records
Perform regular bank account reconciliations and investigate discrepancies to ensure balances are correct
Reconcile corporate credit card activity and verify that transactions are properly recorded and supported
Process accounts payable transactions, including reviewing invoices and preparing payments on schedule
Manage accounts receivable activity by tracking incoming payments and following up on outstanding balances
Prepare and file sales tax information in accordance with applicable requirements and reporting deadlines
Maintain organized accounting documentation and support month-end close activities as needed
Identify recordkeeping issues and resolve transactional inconsistencies to improve financial accuracy

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

New

Graduate FPGA Engineer

As a Graduate FPGA Engineer, you'll work in a team of FPGA Hardware and Software...

Location

Netherlands , Amsterdam

Salary:

Not provided

Optiver

Expiration Date

Until further notice

Requirements

University degree in Electronic Engineering or Computer Engineering or similar graduating in or before 2026
Digital academic design experience with FPGAs or ASICs
Academic Experience in VHDL, Verilog, or SystemVerilog
Open, collaborative, self-critical attitude and willingness to learn from your mistakes
Desire to understand how the systems you build fit into our trading activities

Job Responsibility

Design and maintain proprietary trading systems
Produce highly-reliable FPGA designs that secure the lowest latency possible
Work in a team of FPGA Hardware and Software Engineers
Find the simplest solutions to the most complex problems

What we offer

Performance-based bonus structure
25 paid vacation days in first year, increasing to 30 from second year onwards
Training opportunities
Discounts on health insurance
Fully paid first-class commuting expenses
Extensive office perks including breakfast, lunch and dinner
World-class barista coffee
In-house physio and chair massages
Organized sports and leisure activities
Friday afternoon drinks

Fulltime

New

Labourer

Are you a Labourer in NR1 and looking for a new contract? If you have a CSCS car...

Location

United Kingdom , Norwich

Salary:

14.24 - 17.00 GBP / Hour

Randstad

Expiration Date

May 27, 2026

Requirements

Valid CSCS
PPE
References

Job Responsibility

Moving materials
Using the pulling system to lift materials to higher level
Assisting the trades on site

Claims Contact Centre Agent

Office Angels

Location:
United Kingdom , Reading

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

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