Claims Contact Centre Agent Job at Office Angels (Reading)

Technical support specialist - l2 - customer care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

32.50 - 33.00 CAD / Hour

Randstad

Expiration Date

June 01, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Technical Support Specialist - L2 - Customer Care

Are you a technical problem-solver who excels at deconstructing complex issues w...

Location

Canada , Mississauga

Salary:

Not provided

Randstad

Expiration Date

June 14, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary of $32.50/hour
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

New

Senior Associate Data Engineer

The Senior Associate Data Engineer is a developing specialist role, tasked with ...

Location

Malaysia , Selangor

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Knowledge of the definition and management of scoping requirements, definition and prioritization activities
Understanding of database concepts, object and data modelling techniques and design principles and conceptual knowledge of building and maintaining physical and logical data models
Knowledge of Microsoft Azure Data Factory, SQL Analysis Server, SAP Data Services, SAP BTP
Understanding of data architecture landscape between physical and logical data models
Analytical mindset with good business acumen skills
Problem-solving aptitude with the ability to communicate effectively, both written and verbal
Ability to build effective relationships at all levels within the organization
Seasoned expert in programing languages (Perl, bash, Shell Scripting, Python, etc.)
Bachelor's degree or equivalent in computer science, software engineering, information technology, or a related field
Moderate level experience in data engineering, data mining within a fast-paced environment

Job Responsibility

Contributes to the creation of data models in a structured data format to enable analysis thereof
Proactively supports the design and development of scalable extract, transform and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources
Participates in the transformation of object and data models into appropriate database schemas within design constraints
Interprets installation standards to meet project needs and produce database components as required
Receives instructions from various stakeholders to create test scenarios and be responsible for participating in thorough testing and validation to support the accuracy of data transformations
Proactively supports the running of data migrations across different databases and applications, e.g. MS Dynamics, Oracle, SAP and other ERP systems
Support the definition and implementation of data table structures and data models based on requirements
Contributes to analysis, and development of ETL and migration documentation
Receives instructions from various stakeholders to evaluate potential data requirements
Supports the definition and management of scoping, requirements, definition, and prioritization activities for small-scale changes and assist with more complex change initiatives

Fulltime

New

Senior/Principal R&D Aerospace Engineer, Advanced Concepts Engineering

We are seeking an experienced R&D S&E, Aerospace Engineering to lead the rapid v...

Location

United States , Albuquerque

Salary:

117500.00 - 235700.00 USD / Year

Sandia National Laboratories

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant discipline and five (5) years of directly relevant experience, or an equivalent combination of directly relevant education and engineering or scientific experience that demonstrates the knowledge, skills, and ability to perform independent research and development
Ability to obtain and maintain a DOE Q-level security clearance (or DOD equivalent) and an SCI clearance

Job Responsibility

Perform concept development and trade space exploration for hypersonic and ballistic missile vehicles for hypersonic and ND applications
Execute the RACE workflow for vehicle concept development
Leverage aero-thermal models and codes within the RACE workflow
Run basic CFD, trajectory, and other codes for concept exploration
Work with SMEs in aerodynamics, thermal, mechanical, systems engineering, etc. to validate code, validate the results, and find solutions to roadblocks in the designs
Maintain the code base or work with code maintainers for RACE
Work to improve the general vehicle concept trade space and the speed / fidelity at which we can deliver results
Work with others in the center to improve the vehicle concept process, including working with experts in WSTAT, MBSE, AFSIM, etc.

What we offer

Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
Extraordinary co-workers
Some of the best tools, equipment, and research facilities in the world
Career advancement and enrichment opportunities
Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting
Generous vacation
strong medical and other benefits
competitive 401k
learning opportunities
relocation assistance

Fulltime

New

Room Attendant

The Room Attendant must keep all rooms and hallway areas in the hotel clean by p...

Location

United States , Atlanta

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school education or equivalent
or up to six months related experience or training
or equivalent combination of education and experience
Ability to read and to recognize similarities and differences between words and between series of numbers
Ability to print and speak simple sentences
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems in situations
Must be able to communicate with guests
Must be able to recognize situations which may involve guests that require immediate supervisory attention
Must know and use reasonable care for the safety and security of the guests

Job Responsibility

Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
Stock cart with guest room supplies at beginning and end of shifts
Greet all guests
Replace linens on beds and replenish guest room supplies and amenities
Empty wastebaskets
Rearrange furnishings, drapes and room accessories
Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
Report any damage, hazards, repairs, and strangers in assigned areas
Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
Responsible for all keys signed out for the shift

Parttime

New

R&D Systems Engineer, Advanced Concepts Engineering

We are seeking an R&D S&E Systems Engineer to lead concept development (Phase 1)...

Location

United States , Albuquerque

Salary:

117500.00 - 235700.00 USD / Year

Sandia National Laboratories

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant discipline and five (5) years of directly relevant experience, or an equivalent combination of directly relevant education and engineering or scientific experience that demonstrates the knowledge, skills, and ability to perform independent research and development.
Ability to obtain and maintain a DOE Q-level security clearance and SCI access.

Job Responsibility

Lead concept studies as PI: shape scope, develop success criteria, and direct technical approach
coordinate multidisciplinary teams.
Develop and advise on requirements for hypersonic, ballistic, and cruise missiles.
Engage with COCOMS, services, and the IC to understand gaps and identify potential solutions.
Identify gaps and risks early: quantify where concepts don't close (performance, integration, cost/schedule, producibility) and propose mitigation paths (analysis, experiments, prototypes).
Translate operational needs into requirements: define L0/L1 requirements, interfaces, constraints, and 'known unknowns'.
Work with systems engineers and SMEs across many engineering disciplines
Lead studies on mission-informed trades: connect mission objectives, kill-chain constraints, vehicle feasibility, and technology readiness.
Communicate results to sponsors and decision makers, both technical and non-technical. This includes concise technical briefs, recommendations, and proposals (quads, one-pagers, transition plans).

What we offer

Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
Extraordinary co-workers
Some of the best tools, equipment, and research facilities in the world
Career advancement and enrichment opportunities
Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance

Fulltime

New

Banquet Server

In the role of Banquet Server, you will work alongside our current team members ...

Location

United States , Lexington

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

Excellent communication skills
Positive attitude and the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Stand, sit, or walk for an extended period
Must be able to work under pressure and maintain a courteous demeanor and attitude towards all
Ability to prioritize and multi-task
Ability to easily adapt to organizational and environmental changes
Must be able to work a flexible schedule, inluding but not limited to evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy
Adhere to all regulatory, company and department policies and procedures
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance

Job Responsibility

Assist with table and meeting space prep before the event
Read and execute all BEO's
Set up display stations and bars, proper food arrangement
Assist with food/buffet preparation before and during the event
Ensure safe food handling guidelines are always followed
Deliver food to the meeting space in a timely manner
Serve plated items to guests and both alcoholic and non-alcoholic beverages
Always remain guest focused with the goal being 100% satisfaction and completion of all BEO's
Assist with post-event clean up, inventory, food storage, and tear down
Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction

Parttime

Claims Contact Centre Agent

Office Angels

Location:
United Kingdom , Reading

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

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