Claims Contact Centre Agent Job at Office Angels (Reading)

Technical support specialist - l2 - customer care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

32.50 - 33.00 CAD / Hour

Randstad

Expiration Date

June 01, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Technical Support Specialist - L2 - Customer Care

Are you a technical problem-solver who excels at deconstructing complex issues w...

Location

Canada , Mississauga

Salary:

Not provided

Randstad

Expiration Date

June 14, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary of $32.50/hour
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

New

Sourcing Specialist

We are looking for a Sourcing Specialist to support supplier development, materi...

Location

United States , Archdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Supply Chain, Business, or a related field preferred
3–5 years of experience in sourcing, procurement, or supply chain management within a manufacturing environment
Experience coordinating international shipments and working with freight forwarders and customs brokers
Strong analytical skills with the ability to evaluate supplier performance, costs, and risk factors
Proficiency with ERP systems and sourcing or purchasing tools
Strong communication, organization, and project coordination skills
Demonstrated initiative, accountability, and commitment to continuous improvement

Job Responsibility

Research, identify, and qualify suppliers for materials, components, and services to support new and ongoing product needs
Partner with cross‑functional teams including Engineering, Marketing, Product Development, Purchasing, Finance, and Quality throughout the product development lifecycle
Collaborate with Engineering to evaluate new materials, vendors, and sourcing options based on cost, quality, and design requirements
Coordinate supplier meetings, manage bid processes, support cost analyses, and participate in supplier risk assessments
Analyze historical supply challenges such as lead‑time variability, supplier performance, and quality concerns to proactively mitigate risk
Identify and qualify alternate or backup suppliers for critical or high‑risk materials to strengthen supply chain continuity
Coordinate and analyze incoming freight and logistics activities, with a focus on overseas shipments and total landed cost
Work closely with Purchasing and Logistics teams to identify freight‑related cost‑saving opportunities and improve delivery performance
Support inventory and process improvement initiatives, including reviewing reorder points, lead times, and slow‑moving inventory
Maintain accurate supplier, lead‑time, and inventory data within ERP systems and sourcing tools

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training
competitive compensation

Fulltime

New

Director of Development

Faith Comes By Hearing (FCBH) is dedicated to providing the Word of God to every...

Location

United States , Albuquerque

Salary:

90570.12 USD / Year

Faith Comes By Hearing

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field and/or proven track record in fundraising, with a minimum of 5 years of experience in a senior development role, preferably in the nonprofit sector
Strong leadership and team management skills
Excellent interpersonal, communication and writing skills
Exceptional ability to work with donors of all levels, board members, leadership and staff
Results-oriented with a strong sense of ownership and follow through
Brings a positive attitude, values people and community, and demonstrates confidence, discernment, and active listening
Strong understanding of CRM and fundraising data systems
Alignment with the mission and values of Faith Comes By Hearing

Job Responsibility

Directly steward a portfolio of top-tier major donors, alongside managing and mentoring the major donor team, ensuring personal engagement with the ministry’s most significant supporters
Provide strategic leadership for all donor engagement and fundraising activities within the department, setting measurable objectives, monitoring performance, and making course corrections to ensure achievement of goals
Develop and approve departmental donor engagement strategies in collaboration with team managers, ensuring alignment with the CDO’s overarching development plan
Develop and manage the Donor Engagement department’s annual budget, ensuring optimal allocation of resources to meet fundraising goals
Direct, oversee and collaborate with Marketing/Communications to coordinate creation of publications to support development needs, fundraising activities, and ensure consistent, meaningful touchpoints throughout the donor journey
Provide guidance and direction to the FCBH KL office in the areas of donor development and donor communications
Implement fundraising plans for individual giving, recurring gifts, events, and various opportunities to increase awareness of the ministry vision and mission, acquire new donors, further engagement and raise funds
Set strategy, direct and oversee coordination for fundraising events
Oversee campaign execution, including seasonal or initiative-based giving drives
Track and analyze key metrics and trends to optimize performance

Fulltime

New

Registered Nurse Days

At Abigail Lodge Care Home, our Nurses are the difference. You’ll deliver high-q...

Location

United Kingdom , Consett

Salary:

21.82 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

NMC Registered Nurse
Calm, confident clinical decision-maker
Strong communicator and team player
Passionate about delivering dignified, person-centred care
Shares our core values: Humility, Accountability, Achievement, Passion & Integrity
Enhanced DBS check in relation to Children and Adults

Job Responsibility

Assess, plan and deliver outstanding nursing care
Develop and review person-centred care plans
Safely administer and record medication (in line with NMC guidelines)
Support and mentor care team colleagues
Work closely with families and multi-disciplinary professionals
Maintain accurate clinical documentation
Complete mandatory training and stay professionally up to date

What we offer

Retail, travel & lifestyle discounts
Flex Earn – access your earned wages
Free counselling for you and your family
Employee of the Month (£30 voucher)
Career development & funded training
Salary sacrifice pension scheme
Blue Light Card (up to 50% off at 100s of retailers)
Free eye test & discounted glasses
Cashback card – save up to £500 per year
Wellbeing portal (mental health support, fitness plans, meditation & more)

New

Heavy Equipment Operator - Intermodal Terminal

Join ITC to be at the forefront of shaping the future of Australia's critical lo...

Location

Australia , Somerton

Salary:

Not provided

Randstad

Expiration Date

May 29, 2026

Requirements

5 years of bulk logistics industry experience desired
HRWL - RS(TLILIC0011) & CB(TLILIC0016)
Drivers Licence - HC (Heavy Combination) desirable

Job Responsibility

Operating a range of Heavy Equipment to handle & maneuver customer freight
Loading and unloading freight from/to Train, Truck or Ground
Yard movements via Terminal tractor and trailer
Ensuring proper placement & stability in a safe and efficient manner
Safety Compliance - Following workplace safety protocols & procedures
Documentation & Record Keeping - Maintaining accurate records of container movements, equipment inspections and other relevant information via manual manifest or via digital resources, fitted to heavy equipment
Equipment Maintenance - Perform pre-operational checks to ensure equipment is in good working condition
Reporting anything not functioning as normal to Operations leader
Collaboration & communication - Working effectively with leadership & other team members to ensure smooth workflow

Fulltime

New

Reach truck driver, 2 shifts

Location

Netherlands , Tholen

Salary:

14.85 - 15.15 EUR / Hour

Randstad

Expiration Date

April 27, 2027

Requirements

You speak the English language
You are 18 years or older
You are willing to work in Tholen (Marconiweg 3, 4691 SV)
You have your own transport
You are available 24, 32 or 40 hours in 2 shifts
You are in possession of a valid reachtruck certificate
You can start within a month

Job Responsibility

Unloading incoming trucks
Maneuvering pallets to their designated spots
Taking charge of the shipping process by ensuring correct pallets are loaded onto the right trucks
Supporting the team with order picking and packing when workload is lower
Putting products in the right racks
Moving products with hands sometimes
Loading and unloading of trucks

What we offer

Free fruit
Internal training
Mental and financial wellbeing focus
Travel cost € 0.23 per km + free parking at Tholen
Working from Monday till Friday, weekends free
2.25 hours 20% shift allowance
2 hours 50% shift allowance
Possibility to get a DSV contract
Free coffee and tea in canteen

Claims Contact Centre Agent

Office Angels

Location:
United Kingdom , Reading

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 28, 2026

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