Claims Contact Centre Agent Job at Office Angels (Reading)

Claims Contact Centre Agent

Are you a confident communicator with a passion for delivering exceptional custo...

Location

United Kingdom , Reading

Salary:

24500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills: Ability to empathise and engage with customers
Strong Telephone Manner: A confident and friendly phone presence
Literacy and Numeracy Skills: For processing claims accurately
Time Management & Organisation: You'll need to manage your workload efficiently
Good Communication Skills: Able to collate information and convey it clearly
Computer Literate: Comfortable using various software and systems

Job Responsibility

Handling inbound and outbound calls related to claims
Engaging and communicating with a diverse range of customers and staff
Gathering information efficiently to assist in investigating claims
Performing administrative tasks to support the claims process and payment

What we offer

Hybrid Working: Enjoy the flexibility of working from home
Free Bus Pass: For you and your family upon joining!
Annual Leave: 25 days plus bank holidays
Health Benefits: Basic health insurance cover after probation, with an option to upgrade
Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets
Travel Benefits: Discounted train travel for you and your family after 6 months service
Cycle to Work Scheme: Promote a healthy lifestyle!
Shares Scheme & Pension: Secure your future with our generous pension plan
Employee Assistance Programme: Access to 24/7 mental health support
Discretionary annual bonus

Fulltime

Claims Handler – Night Agent

We’re recruiting full-time Rescue Claims colleagues to join our night team. This...

Location

United Kingdom

Salary:

26288.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

A customer‑focused mindset with a passion for delivering excellent service
Confidence handling calls in a fast‑paced, target‑driven environment
Strong communication skills with a clear and professional telephone manner
Ability to assess situations quickly and take appropriate action
Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential
A full UK driving licence would be advantageous but is not required

Job Responsibility

Handling inbound customer calls and acting as the first point of contact following a breakdown
Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
Setting clear expectations and providing tailored guidance to customers
Coordinating and dispatching appropriate recovery assistance efficiently
Managing the initial stages of the breakdown claim through to resolution
Delivering a calm, empathetic, and professional service while working to performance targets

What we offer

9% employer‑contributed pension
50% off home, motor, and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holiday allowance
Buy As You Earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Manager

We are looking for an organized and proactive Manager or Supervisor who will han...

Location

United States , Aiea

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in office administration, with added value from backgrounds in human resources, healthcare administration, or practice operations
Demonstrated ability to develop or manage policies, forms, procedures, documentation, or training materials
Strong organizational skills with the ability to handle multiple priorities independently and with a high level of accuracy
Clear written and verbal communication skills paired with a detail-oriented and service-oriented approach
Working knowledge of Google Workspace, including Docs, Sheets, and Drive
Experience supporting onboarding, employee documentation, compliance practices, or staff relations is preferred
Familiarity with medical or healthcare office workflows, billing processes, scheduling, or patient-facing operations is preferred
Previous experience training, mentoring, or supervising team members is preferred

Job Responsibility

Create and update internal HR documents, operational procedures, employee forms, and standard workflows to support consistency and compliance
Help maintain onboarding resources, handbook content, and staff training materials while keeping personnel files and training records accurate and secure
Build efficient office processes, track follow-up items, and support scheduling and administrative coordination across daily operations
Guide and support front desk team members through coaching, training, and quality oversight to promote excellent service and dependable execution
Monitor patient-facing administrative activities to ensure smooth arrival and departure experiences, and step in to assist front or back office coverage when needed
Support billing-related tasks such as insurance coordination, payment processing, and workflow improvements that strengthen revenue cycle operations
Assist with resolving issues involving payment tools, practice software, and vendor-supported systems to improve reliability and efficiency
Prepare reports, maintain business records in Google Workspace, and provide general administrative support including supply and inventory coordination

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

New

Ao3 Administration Officer

Randstad are proud to currently be partnering with a large State Government Depa...

Location

Australia , Brisbane

Salary:

51.12 AUD / Hour

Randstad

Expiration Date

July 30, 2026

Requirements

Experience working effectively within a collaborative team environment
extremely high level of attention to detail and strong critical thinking skills
ability to use judgment and problem-solving skills under minimal supervision to manage competing priorities
knowledge of ArcGIS or other GIS software is highly regarded
analytical skills, the ability to interpret, review, edit, and collate numerical and written system data
excellent communication and customer service skills for engaging with stakeholders and the public
reliable, adaptable, and capable of managing confidential and sensitive departmental information
a current unrestricted 'C' class drivers’ licence
practical experience or qualifications in a related field will be favourably regarded

Job Responsibility

Providing timely and accurate administrative support, including completing internal quality assurance measures and delivering documentation
utilising ArcGIS and other systems/applications to produce outputs for aerial and ground jobs, including generating maps and related deliverables
monitoring and editing data for accuracy, maintaining electronic and hard-copy records, and raising data issues to ensure data integrity
using judgment and problem-solving skills when undertaking allocated tasks and non-routine requests to meet tight timeframes
exporting, reviewing, collating, and ordering data reports to be escalated to management for decision-making purposes
performing administrative support for treatment or surveillance activities, including generating appointments and bookings
providing high-quality customer service by responding to enquiries and accurately recording details on relevant databases
supporting the team by providing mentoring and training to new or inexperienced staff
participating in user acceptance testing, troubleshooting, and providing feedback for system upgrades
participating in the continual improvement of operational processes and identifying procedural inconsistencies

What we offer

Competitive hourly rate + super
Primary Berrinba location, transitioning to excellent hybrid options (up to 2 days working from home or utilising secondary depots across Ipswich, Logan, Moreton Bay, Brisbane, or the Gold Coast) after an initial 3-month training period
learn specialist skills and knowledge in GIS mapping software and large-scale government program operations
discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more
a free Employee Assistance Program
access to your payslips at the click of a button via our MyRandstad App
a weekly pay cycle

Fulltime

New

Pharmacist - Full Time

We're building a world of health around every individual — shaping a more connec...

Location

United States , Stillwater

Salary:

60.00 - 73.00 USD / Hour

CVS Health

Expiration Date

September 30, 2026

Requirements

Bachelor of Science in Pharmacy or Pharm. D. degree
Active Pharmacy License in the state in which you are employed
Not on the DEA Excluded Parties List
Immunization Certification through an accredited organization (e.g., APhA)
No pending felony charges or convictions for criminal offenses involving controlled substances

Job Responsibility

Supporting the Pharmacy Manager in leading and directing Pharmacy Technician Support Staff
Accountable for supporting the management, oversight and operation of all aspects within your pharmacy including Patient Safety
Pharmacy Professional Practice
Regulatory Requirements
Quality Assurance
Customer Service
Personnel Management
Inventory Management
Financial Profitability
Loss Prevention

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Pelham

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

August 29, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state, click here to learn more.

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...

Location

United States , Fort Wayne

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

August 30, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus: The ability to concentrate on a task over a period of time without being distracted
Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand customers' reactions, and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day's supply of a prescription
Problem Resolution: Is able to judge when something is wrong or is likely to go wrong
recognizing there is a problem

Job Responsibility

Manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions
Provide caring service that exceeds customer expectations
Complete an extensive CVS Pharmacy Technician Training Program
Satisfy all registration, licensing and certification requirements according to your State's Board of Pharmacy guidelines

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits

Parttime

New

Payments Ops Transformation – Project Execution Manager – VP

We are seeking a highly accomplished and dynamic individual to join the Payments...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in a related field (e.g., Business Administration, Engineering, Information Technology)
Master's degree preferred
Project Management Certification preferred
Proven track record of successfully delivering complex operational productivity programs
Strong understanding of Agile methodologies and experience of Agile transformation programs
Proficient with current AI tools and an awareness of emerging industry trends
Excellent communication, interpersonal, and presentation skills
Ability to influence and collaborate effectively with cross-functional teams and senior leadership
Strong analytical and problem-solving skills

Job Responsibility

Drive Payments programs through collaboration with Operations, Product, and Technology, fostering strong relationships for successful delivery
Simultaneously manage multiple complex projects
Continuously evaluate and improve program performance against objectives
Ensure the program effectively contributes to meeting and exceeding technology delivery plans
Proactively identify and mitigate project risks
Apply best practice PMO methodology to develop tailored project plans, delivering desired outcomes within budget and adhering to CPMC guidelines
Generate clear and concise activity, progress, and management reports
Utilize productivity forums and sub-forums, to provide clear and timely updates to Senior Management Team and document minutes the calls effectively
Partner effectively with diverse teams across geographies and functional areas
Demonstrate leadership and the ability to operate independently, making informed decisions

Fulltime

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Claims Contact Centre Agent

Job Description

Job Responsibility

Requirements

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