Claims Consultant, Allianz

Claims Consultant

Allianz

Location:
Australia, Melbourne

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join Club Marine, the largest provider of boat insurance in Australia, and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. This role involves assisting customers, processing claims, providing customer service, and developing customer relationships.

Job Responsibility:

Assisting our customers when they need us most
demonstrating strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer
Processing all incoming insurance claims in accordance with legislative requirements
Provide timely and effective responses to customer enquiries
Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience
Deliver consistent and appropriate high level of customer service at all touch points.

Requirements:

Demonstrate enthusiasm and ability to enhance business value by delivering a positive customer experience that sustains and grows the customer base
Possess strong technical knowledge of relevant insurance lines and associated legislation
Exhibit excellent verbal and written communication skills
Apply proactive problem-solving and strong decision-making abilities
Maintain high attention to detail with effective planning, prioritization, and management of competing tasks and resources.

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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