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Brown & Brown UK Logo Brown & Brown UK · Insurance

Claims Consultant

United States, Seattle 75000.00 - 90000.00 USD / Year · Job Posted February 20, 2026
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Job Description

The Claims Consultant is responsible for utilizing insurance expertise to provide prompt, accurate, and courteous claims resolution and customer service to Personal & Commercial clients and teammates.

Job Responsibility

  • Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
  • Keep the customers informed of the status of their claim
  • Assist the insured with organizing, documenting and presenting small and large property loss claims
  • Assist insured with negotiating with total loss on autos to their carrier
  • Research and conduct coverage analysis on claims
  • Review Reservation of Rights letters and offers response to insured
  • Review and offer rebuttals as necessary to coverage disclaimers
  • Gather supportive documentation to include with any rebuttal
  • Review accounts with claims for adequate coverage
  • recommends appropriate coverage/changes to AM or insured and documents
  • Deal promptly and with full disclosure with all carrier personnel
  • Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
  • Record all activities in claims files in the agency automation system as defined in the Claims Procedures
  • Inform appropriate personnel of claims issues involving clients
  • Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
  • Create and Present Claims training of staff
  • Visit Clients and Carriers as agreed with Producers and other account management staff
  • Consistently meet all Brown & Brown established Quality Control Practices & Timelines
  • Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
  • Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
  • Stay current on company insurance products and offerings
  • Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs

Requirements

  • High school diploma or equivalent
  • 5 years’ experience in either Personal & Commercial Lines
  • Washington State Producer License
  • Valid Drivers’ License
  • Working knowledge of MS Office (Word, Excel, & Outlook)

Nice to have

  • Working knowledge of carrier websites
  • Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI)
  • Experience with Applied Agency Management System

What we offer

  • Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Free Mental Health & Enhanced Advocacy Services
  • Paid Time Off, Holidays, Preferred Partner Discounts
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