Claims Consultant, Allianz

Allianz

Location:
Australia, Darwin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At TIO, a division of Allianz Australia Insurance Limited, the Claims Consultant position focuses on managing domestic motor/property claims, providing excellent customer service, and supporting Territorians during critical moments. The role requires strong communication, organizational skills, and a customer-focused attitude, along with the ability to perform under pressure.

Job Responsibility:

Maintain customer service levels and exceed customer expectations whilst meeting team objectives
managing a portfolio of domestic motor/property claims in accordance with the General Insurance Code of Practice
provide timely and effective responses to customer enquiries over the phone and in writing
develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience
deliver consistent and appropriate high level of customer service at all touch points.

Requirements:

Experience in administration, customer service and/or contact centre within a corporate environment will be advantageous
eagerness to learn and grow within the organisation will be essential
excellent verbal and written communication skills
proactive approach to problem solving with strong decision-making capabilities
ability to recognise, avert, manage, and escalate conflicts
high attention to detail by completing tasks with thoroughness and accuracy
ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer.

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Claims Consultant