Claims Consultant - Pet Insurance

Are you a Qualified Vet Nurse and looking for a change of pace? If you love the medical side of the industry but are ready to "step away from the tools," this is the perfect career pivot. The Role Our client is a leading Australian pet insurance provider looking for a medically-minded professional to join their claims team. This isn't just an office job; it's a role where your hard-earned clinical knowledge is the star of the show. You'll trade the scrubs for a corporate environment while remaining a vital advocate for pet health. Why this is the move for you Reclaim your weekends with a true Monday to Friday schedule. No more late-night emergency arrivals, no on-call, and no more working through your Saturdays. Protect your longevity by trading the physical strain of the clinic and the bite risks for a modern, climate-controlled office in the heart of Brisbane. Take a professional step up into a major Australian insurer where there are actual career pathways into senior assessing, auditing, or leadership. The Package includes $76,800 (including Super) plus onsite parking, extra leave days, and great staff discounts. What you'll be doing Instead of being on your feet all day, you will be the "medical brain" behind the claims process. You'll be: Deep-diving into medical histories and reviewing SOAP notes to see the full story of a patient's care. Using your technical knowledge to assess complex cases involving surgeries, chronic illnesses, and pharmaceutical protocols. Talking "Vet to Vet" with clinics to clarify treatments and gather the clinical info you need. Supporting pet owners by helping them navigate their claims with the empathy and clarity they need during a stressful time. Is this you? You are qualified with a Certificate IV in Veterinary Nursing You have the clinical savvy to know your TPLOs from your IVDDs and understand common pet illnesses and medications. You have a knack for breaking down medical jargon so customers feel informed and supported throughout their claim. You have a sharp eye for detail and actually enjoy the "detective work" of piecing together a medical history. You're tech-confident and happy picking up new systems and software quickly. To Apply If you are ready to trade the scrubs for a corporate career that still puts pets first, please submit your resume today. NB: Applicants must be Australian Citizens or Permanent Residents. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.