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Claims Case Manager

United States, Oklahoma City Employment contract 26.00 USD / Hour · Job Posted May 15, 2026
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Job Description

We are seeking a dedicated Claims Case Manager to provide comprehensive claim servicing to our insurance policyholders. This role involves managing the entire claims process from intake to final decision, ensuring frequent status updates to claimants through their preferred communication channels (email, phone, mail, etc.). The ideal candidate will have a strong analytical skill set, a thorough understanding of the claims process, and the ability to communicate with empathy and detail.

Job Responsibility

  • Gather information and initiate claims through various channels
  • Log and update pertinent information throughout the claim lifecycle
  • Communicate required medical records and claim information via email, mail, and phone
  • Follow up on pending claims and assist in gathering required medical records
  • Calculate benefit amounts and process payments through the claims system
  • Manage a caseload of active claims and perform end-to-end steps
  • Ensure accuracy and organization in logging, tracking, and reviewing claims
  • Identify and flag potential fraudulent activities
  • Work with management and team members to address service issues and concerns
  • Communicate with claimants with empathy and a willingness to help

Requirements

  • 2 years in an analytical role reviewing medical benefits and claims
  • 2 years of claims adjudication experience, preferably in life, and supplemental products (e.g., critical illnesses such as cancer, stroke, heart attack, kidney disease)
  • 4 years of experience reviewing and assessing medical records
  • Experience articulating claim requirements clearly and concisely
  • Minimum high school diploma or GED
  • At least 1 year of experience working from home with proven productivity and quality
  • Designated quiet area for completing calls
  • Must live in the Continental United States
  • Must pass drug screen
  • Must pass a background check with education check and employment verification check
  • New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

Nice to have

  • College degree
  • Any state specific certification related to performing the job duties

What we offer

  • Medical insurance
  • Dental insurance
  • Vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short- and long-term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally required benefits

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