This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Claims Business Technology Consultant – Assistant provides high‑level administrative and technical support to the Claims Business Consultants (CBC) who manage Commercial Insurance accounts across multiple lines including Workers’ Compensation, Auto, and General Liability. This role is highly detail‑oriented and coordination‑heavy, requiring excellent organization, strong follow‑through, and the ability to support complex claim activities. You will collaborate closely with internal stakeholders, external clients, adjusters, and a team of four additional Technical Assistants.
Job Responsibility:
Review loss runs and Special Handling Instructions (SHI) to identify claims meeting CRM criteria
Distribute email requests to adjusters and maintain follow‑up diary to ensure 100% return
QA/review all CRM forms submitted
Generate CRM schedules and notify adjusters of times and call‑in details
Compile and distribute complete CRM meeting packages
Create and distribute customer‑specific loss reports, vendor reports, and ad‑hoc customized reporting
Prepare activation forms using information from account profiles and policy lists
Maintain CBC database information at renewal (premium + program structure updates)
Enter and update location codes
Monitor claims monthly for correct location coding
Research and correct inaccurate codes using internal claim systems
Ensure custom data fields for GL/Auto accounts remain accurate
Enter new SHIs based on templates and CBC documentation
Update SHIs as changes arise
Convert renewal SHIs to current template standards
Manage calendars, schedule meetings, and support multiple account deadlines
Handle heavy inbound email volume with timely and professional communication
Facilitate, navigate, and escalate client or internal inquiries as appropriate
Provide consistent follow‑up to ensure all outstanding items are completed
Collaborate closely with four Technical Assistants to support overall workflow
Requirements:
Strong organizational skills with the ability to manage multiple priorities
Excellent written and verbal communication
Proficient in Microsoft Office 365 (Outlook, Excel, Word, PowerPoint)
High attention to detail and accuracy in documentation
Strong follow‑through and ability to meet tight deadlines
Comfortable working in a fast‑paced, structured environment
Professional, dependable, and team‑oriented
Nice to have:
2+ years of claims processing or claims administration experience preferred
Experience supporting commercial lines or claims processes a plus
Strong customer service and problem‑solving abilities
Ability to identify developing issues and recommend appropriate solutions