Claims Benefit Specialist- Life Claims

• Performs claim documentation review, verifies policy coverage, assesses claim validity, communicates with funeral homes, beneficiaries and family members, and ensures accurate and timely claims processing
• Handles and processes final expense claims submitted by beneficiaries, ensuring accuracy, efficiency, and strict adherence to policies and guidelines
• Determines the eligibility and coverage of benefits for each claim based on the patient's insurance plan and policy guidelines and scope
• Documents claim information in the company system, assigning necessary data elements to ensure accurate tracking, reporting, and processing of claims
• Conducts reviews and investigations of claims that require additional scrutiny or validation to ensure proper claim resolution
• Communicates with funeral homes, beneficiaries, family members, or other stakeholders to resolve any discrepancies or issues related to claims
• Determines if claims processing activities comply with regulatory requirements, industry standards, and company policies
• Develops and implements regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development
• Analyzes claims data and generate reports to identify trends, patterns, or areas for improvement to help inform process enhancements, policy changes, or training needs within the claims processing department
• Conducts outbound calls on an as needed bases to respective parties

• Must report into Franklin, TN office Tuesday- Thursday
• 1+ years experience in a high production environment
• Experience with Microsoft Office (specifically Excel)
• Ability to review and triage documents to the correct location
• Ability to multi-task, prioritize, & handle multiple workloads/assignments
• Ability to collaborate with team members to resolve any issues

1-2 years Experience in a final expense claims processing environment

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility