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Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.
Job Responsibility:
Triage new incidents
Support claim investigations
Evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed
Safeguard data integrity
Support the claims and risk team with daily administrative tasks
Serve as the primary point of contact for injured associates, claimants, attorneys, and business partners
Requirements:
Minimum of 2+ years or relevant experience workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) a plus
Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus
High school diploma or GED
Nice to have:
Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
Experience using ODG guidelines for disability duration and reserve benchmarking
Demonstrated experience in developing process improvements or RMIS automation
What we offer:
Inclusive culture with associate-led Business Resource Groups