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We are looking for a dedicated Claims Associate to join our team on a long-term contract basis in Sunrise, Florida. In this role, you will handle medical claims processing, member communications, and ensure compliance with industry standards. This position offers an opportunity to utilize your expertise in medical claims and billing while providing excellent customer service.
Job Responsibility:
Process new claims by setting them up, completing required forms, scanning documents, and ensuring all claims are accurately processed
Communicate with healthcare providers to gather additional documentation needed for claim evaluations
Assess coverage for submitted claims, verifying details through internal systems and attaching supporting documents
Send clear and thorough correspondence to members explaining the claim adjudication process
Provide empathetic and detail-oriented customer service, actively listening to member concerns
Act as a subject matter expert on benefit coverage and product knowledge, assisting members with inquiries
Maintain strict confidentiality and follow data security and authentication protocols when handling sensitive information
Organize and prioritize tasks to meet established service standards and benchmarks
Collaborate effectively in a fast-paced environment to ensure timely claim resolutions
Ensure compliance with relevant policies, procedures, and regulations while managing member and payment information
Requirements:
Minimum of 2 years’ experience in medical claims or medical billing within a detail-oriented office setting
Strong understanding of medical codes, terminology, billing practices, and procedures
Ability to interpret and analyze explanation of benefits (EOB) forms
High school diploma required
additional college education is a plus
Proven customer service experience demonstrating empathy and active listening skills
Proficiency in Microsoft Office applications, including Excel, and general computer skills
Exceptional organizational and prioritization abilities to meet service benchmarks
Comfortable working in a dynamic, fast-paced environment with proactive problem-solving skills
What we offer:
medical, vision, dental, and life and disability insurance