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We’re looking for a Claims Assessor to join our team at Agria Pet where you’ll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products. Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we’re committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you’ll need a passion for providing fantastic customer service!
Job Responsibility:
Accurately enter claims data onto our in-house system
Validate and assess a variety of claims across a range of products
Ensure a comprehensive understanding of Agria’s policy terms & conditions
Research and request missing information to expedite prompt claims assessment
Compose/edit correspondence ensuring all documentation is professional and correct
Ensure that claims assessment service levels are adhered to
Assess and complete the pre-authorisation of claims
Handle all calls efficiently and professionally to agreed service standards
Requirements:
Prior experience of working within the insurance and/or veterinary industries
Strong customer service skills
Competent in the use of Microsoft Office Word, Excel and Outlook
Clear communicator, both verbal and written
Confident decision maker who can work from own initiative
Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information
A passion for pets
Nice to have:
Experience of working within the pet insurance industry handling claims
Veterinary Nurse looking for a change in career
What we offer:
25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday
Opportunity to buy/sell up to 5 days annual leave per calendar year
Contributory pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
Access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Free tickets to a huge variety of pet related events