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360 Resourcing Solutions Logo 360 Resourcing Solutions · Insurance

Claims Assessor

United Kingdom, Aylesbury 24000.00 - 25000.00 GBP / Year · Job Posted March 18, 2026
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Job Description

We’re looking for a Claims Assessor to join our team at Agria Pet where you’ll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products. Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we’re committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you’ll need a passion for providing fantastic customer service!

Job Responsibility

  • Accurately enter claims data onto our in-house system
  • Validate and assess a variety of claims across a range of products
  • Ensure a comprehensive understanding of Agria’s policy terms & conditions
  • Research and request missing information to expedite prompt claims assessment
  • Compose/edit correspondence ensuring all documentation is professional and correct
  • Ensure that claims assessment service levels are adhered to
  • Assess and complete the pre-authorisation of claims
  • Handle all calls efficiently and professionally to agreed service standards

Requirements

  • Prior experience of working within the insurance and/or veterinary industries
  • Strong customer service skills
  • Competent in the use of Microsoft Office Word, Excel and Outlook
  • Clear communicator, both verbal and written
  • Confident decision maker who can work from own initiative
  • Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information
  • A passion for pets

Nice to have

  • Experience of working within the pet insurance industry handling claims
  • Veterinary Nurse looking for a change in career

What we offer

  • 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday
  • Opportunity to buy/sell up to 5 days annual leave per calendar year
  • Contributory pension and Life Assurance scheme
  • Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
  • Access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
  • Free tickets to a huge variety of pet related events
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