Claims Analyst

• Independently manage a portfolio of complex cargo claims from initial filing to final resolution
• Skillfully negotiate settlements and precisely process all related financial transactions
• Analyze claims trends to identify recurring issues and significant financial exposure
• Lead and manage all high-level external communications and relationships
• Independently lead scheduled meetings with external parties
• Comprehensively manage and reconcile all financial aspects of a claims portfolio
• Possess a deep understanding of legal documents like releases and assignments of rights
• Master the management of complex and high-value claims, frequently exceeding $100,000
• Provide mentorship and guidance to junior team members
• Leverage deep business acumen to strategically oversee claim operations
• Drive effective working relationships with all internal departments

• Bachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
• 5+ years of experience managing claims required
• Experience in cargo claims in a 3PL environment preferred
• Exceptional organization skills and high attention to detail
• Proficient in Google Suite
• conduct basic risk analysis and general data reporting
• Superior written and verbal communication skills
• Ability to work both independently and collaboratively
• Strong critical thinking, judgment, and decision-making skills.

Experience in cargo claims in a 3PL environment preferred

• Medical, dental, vision, life, disability, and supplemental coverage
• Matching 401(k) program
• Employee Resource Groups
• Free counseling sessions through Employee Assistance Program
• Company paid holidays, paid vacation time and wellness days
• 100% paid parental leave
• Referral Program