Claims Analyst

• Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling
• This includes skillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership
• High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance
• Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration
• Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables
• Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments
• Utilize financial insights from claim trends to inform proactive strategies and protect the company’s financial interests
• Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000
• Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values
• Provide mentorship and guidance to junior team members on processing claims across the full range of values
• Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team
• Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
• 5+ years of experience managing claims required
• Exceptional organization skills and high attention to detail
• Proficient in Google Suite
• conduct basic risk analysis and general data reporting
• Superior written and verbal communication skills
• Ability to work both independently and collaboratively
• Strong critical thinking, judgment, and decision-making skills

Experience in cargo claims in a 3PL environment preferred

• Take advantage of our comprehensive benefits package, and supplemental coverage
• Invest in your future with our matching 401(k) program
• Build relationships and find your home at Arrive through our Employee Resource Groups
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health – we offer company paid holidays, paid vacation time and wellness days
• Receive 100% paid parental leave when you become a new parent
• Get paid to work with your friends through our Referral Program