Claims Analyst

• Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling.
• Skillfully negotiate settlements, precisely process all related financial transactions, and analyze claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership.
• Lead and manage all high-level external communications and relationships with minimal management assistance.
• Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables.
• Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents.
• Master the management of complex and high-value claims, frequently exceeding $100,000.
• Provide mentorship and guidance to junior team members on processing claims across the full range of values.
• Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations.
• Drive and foster highly effective, cooperative working relationships with all internal departments.

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite
• conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. You understand that proactive communication is key.
• Ability to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision-making skills.

Experience in cargo claims in a 3PL environment preferred.

• Medical, dental, vision, life, disability, and supplemental coverage
• Matching 401(k) program
• Employee Resource Groups
• Free counseling sessions through Employee Assistance Program
• Company paid holidays, paid vacation time and wellness days
• 100% paid parental leave
• Referral Program